About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India, Australia, South Africa, Australia, South Africa and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Title: Talent Acquisition Specialist

Job Type: Full Time

Function/Department: Human Resources – Talent Acquisition

Location: Mumbai

Work Mode: Work from Office

Immediate Joiners Only

Role Description: The Talent Acquisition Specialist is responsible for leading the organization’s efforts to attract and hire top talent in a timely, efficient, and cost-effective manner, while championing diverse and inclusive hiring practices across the business.

Roles & Responsibilities:

• Develop and implement effective recruitment and selection strategies to identify, attract, and hire high-quality talent.
• Lead and manage the Talent Acquisition team, providing direction, coaching, and support to achieve hiring goals.
• Oversee the end-to-end recruitment lifecycle, from requisition intake through candidate onboarding.
• Drive innovative sourcing strategies across job portals, social media, networking, and employee referral channels to build strong talent pipelines.
• Partner closely with hiring managers to understand business needs, define role requirements, and manage escalations effectively.
• Monitor recruitment metrics, turnaround times, and service levels to improve efficiency, ensure SLA compliance, and maintain quality standards.
• Continuously enhance recruitment processes, tools, and methodologies to optimize service delivery and cost efficiency.
• Ensure a seamless and positive candidate experience through proactive communication and timely feedback.
• Build strong relationships with internal stakeholders and external vendors to support both niche and high-volume hiring needs.
• Mentor and develop team members, driving engagement, retention, succession planning, and overall capability within the function.

Preferred Educational Qualifications:

• MBA from a reputed college

Preferred Work Experience:

• 3-7 years of recruitment experience in the BPO space
• People Manager – Proficient in people management
• Skilled in managing stakeholders and vendors

Competencies & Skills:

• Ability to develop and execute a comprehensive talent acquisition strategy aligned with organizational goals.
• Proven experience in coaching and upskilling recruiters to consistently achieve ambitious hiring targets.
• Strong business acumen with the ability to identify and capitalize on strategic hiring opportunities.
• Commitment to strengthening the organization’s employer brand to attract and retain top talent.
• Demonstrated ability to build and maintain effective partnerships with internal and external stakeholders.
• Strong decision-making, problem-solving, and critical thinking capabilities.
• Driven to deliver excellence and continuous improvement across all aspects of talent acquisition.
• Collaborative and consultative approach with the ability to influence across functions.
• Ability to work with multiple stakeholders while demonstrating ownership, accountability, and urgency.
• Commitment to delivering a professional and positive candidate experience throughout the hiring process.
• Excellent written and verbal communication skills.