ServiceNow FSO/CSM Developer
Coforge
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Job Description
Job Title : ServiceNow FSO/CSM Developer
Key Skills : ServiceNow, FSO, CSM
Experience : 4+ Years
Shift : Australia / UK Shift
Location : Gr Noida, Pune, Hyderabad
We at Coforge are seeking for a skilled ServiceNow CSM / FSO Technical Consultant to join our team. In this role, you will be responsible for delivering industry best practices and working closely with clients to implement solutions across Customer Service Management (CSM) and Financial Services Operations (FSO) modules.
The ideal candidate should have strong technical expertise in ServiceNow implementations along with the ability to drive workshops, solution design, and end-to-end delivery.
Key Responsibilities
- Lead and participate in ServiceNow implementation projects across all phases: discovery, design, development, testing, and deployment
- Deliver technical solutions and architecture for CSM and FSO modules
- Conduct technical workshops with stakeholders (Data Model, Tables, Requirements, etc.)
- Gather requirements and translate them into functional and technical specifications
- Create effort estimations, project artifacts, and documentation
- Collaborate with functional and technical teams during sprint planning and design sessions
- Engage with stakeholders through joint design discussions and solution reviews
- Identify project risks early and implement mitigation strategies
- Develop use-case demos and workflows for different industry scenarios
- Support end-to-end ServiceNow deployment and configuration
Required Skills & Experience
- Minimum 4+ years of overall experience in ServiceNow development and implementation
- At least 2+ years of hands-on experience in ServiceNow CSM and/or FSO modules
- Strong expertise in:
- ServiceNow architecture & configuration
- Data model, tables, and workflows
- Requirement gathering and documentation
- Experience in conducting client-facing workshops
- Ability to create effort estimates and solution designs
- Strong communication and stakeholder management skills
Preferred / Good to Have
- Experience with FSO Disputes Management
- Background in Banking / Financial Services domain
- ServiceNow CIS – CSM Certification
- Exposure to Agile / Scrum methodologies
About The Company
Coforge
Coforge is a global digital services and solutions provider, that enables its clients to transform at the intersect of domain expertise and emerging technologies to achieve real-world business impact. A focus on very select industries, a detailed understanding of the underlying processes of those industries, and partnerships with leading platforms provides us with a distinct perspective. Coforge leads with its product engineering approach and leverages Cloud, Data, Integration, and Automation technologies to transform client businesses into intelligent, high-growth enterprises. Coforge’s proprietary platforms power critical business processes across its core verticals. The firm has a presence in 21 countries with 26 delivery centers across nine countries. Coforge is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
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