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Jr Customer Service Executive - Global Network Operations

Tata Communications

PuneFull time5-10 yearsNot Disclosed

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Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Family Descriptor

  • Key Objective / Purpose of the Job:

The key objective of the position is to provision SDH/ MPLS-TP/SR-EVPN based services on Tata Communication Global Enterprise network. The position will serve as the Technical Authority assisting in deriving implementation guidelines for the Projects. In addition to provisioning new services, the position is also responsible for performing migrations and change managements on the existing customer circuits during critical planned events and downtimes.

  • Major Activities
  • Provision MPLS-TP/SR-EVPN based services on Tata Communication Global Enterprise network.
  • The position requires coordinating with various teams for provisioning related issues and resolving the same.
  • Supporting 24x7 shift activities with flexibility.
  • Provide assistance to team members by way of assisting them in resolving challenging technical problems, sharing knowledge and adhering to quality processes in ensuring objectives are met.
  • The above mentioned configuration of services to be done on primarily on all SDH Devices(ECI/Tejas/Huawei/Ciena) and also include MPLS-TP devices & SR-EVPN (CIENA/HUAWEI/NOKIA), along OTN Configuration.
  • Performing migrations and change managements on the existing customer circuits during critical planned events/ downtimes and ensuring the activity completion in stipulated time frames. Knowledge of EMS and NMS system for working in node related and service configuration activities.
  • c) Work Experience

Should have worked in a service provider’s environment where network device configuration, migration would be a Core activity. Familiarity with SDH and MPLS-TP/SR-EVPN Devices is a must.

About The Company

Tata Communications

Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants. We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences. In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term. To know more, visit TataCommunications.com Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is present in over 200 countries and territories around the world. We are committed to being an equal opportunity workplace and to providing an inclusive environment to all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, or any other status protected by law. Tata Communications and its Recruitment Partners do not charge any fee or security deposit from the candidate for offering employment.

Company Size5000-10000
Founded2002
HeadquartersMumbai, Maharashtra
IndustryTelecommunications
TypePublic Company
SpecialitiesUnified Communications, Internet, Managed Network, Managed Network Security, Broadband, Voice, Video, Telepresence, MPLS, Ethernet, Hosting, Collocation Facilities, Cloud and Data Centre, Subsea Cable Network, Terrestrial Cable Network, Media and Entertainment, Secure Connected Digital Experience, Secure Connected Digital Workplace, and Digital Customer Experience Platform

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