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Jr. Customer Service Executive - Network Operations & Support

Tata Communications

PuneFull time5-10 yearsNot Disclosed

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Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

signation/Title L1.5 Sub-Band B1-1 Education Qualifications BE/BTech Certifications Preferrable: CCNA Experience 3+ Years of experience in relevant field and total experience of 3-4 years Key/Major Activities

  • Providing 24/7 shift operational support for a variety of security services and platforms Monitors the alert queue assigned by L1 and detailed analysis of security alerts Providing security operations, maintenance functions, and troubleshooting Monitoring of health of Security Components & sanity checks in every shift Performs deep-drive incident analysis by correlating data from various sources Determines if a critical system or data set has been impacted & advises on remediation Continually striving to reduce customer-impacting outages/degradations and restoring service to premium levels in a timely fashion Technical Skills Hands-on experience in configuration and troubleshooting routing protocols like BGP, ISIS, OSPF, Hands-on experience on - Cisco/Nokia Hands-on experience in configuration and troubleshooting QoS for Congestion Management through Priority/Priority/Shaping/Bandwidth and Congestion Avoidance through RED/WRED/Tail Drop/CBWFQ/ECN. Hands-on experience in configuration and troubleshooting multicasting like PIM(sparse/dense mode)/SSM/IGMP. Very Good Knowledge of Switching, VLAN, Port Security, STP, Advance Switching concepts, and Wireless concepts. Calculate and apply an addressing scheme including VLSM IPv4/IPv6 addressing design to a network. Determine the Advanced network and host-based intrusion detections, incident response procedures, log reviews and basic malware assessment

About The Company

Tata Communications

Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants. We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences. In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term. To know more, visit TataCommunications.com Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is present in over 200 countries and territories around the world. We are committed to being an equal opportunity workplace and to providing an inclusive environment to all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, or any other status protected by law. Tata Communications and its Recruitment Partners do not charge any fee or security deposit from the candidate for offering employment.

Company Size5000-10000
Founded2002
HeadquartersMumbai, Maharashtra
IndustryTelecommunications
TypePublic Company
SpecialitiesUnified Communications, Internet, Managed Network, Managed Network Security, Broadband, Voice, Video, Telepresence, MPLS, Ethernet, Hosting, Collocation Facilities, Cloud and Data Centre, Subsea Cable Network, Terrestrial Cable Network, Media and Entertainment, Secure Connected Digital Experience, Secure Connected Digital Workplace, and Digital Customer Experience Platform

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