Customer Support Executive
Tech Mahindra
We do not know your resume yet
Upload your resume to unlock your actual match score and identify important JD keywords before applying.
Recruiters may search these ATS Keywords in your resume
Keywords
Job Description
- Call Handling: Professionally manage inbound customer support inquiries and outbound sales or follow-up calls.
- Issue Resolution: Diagnose and troubleshoot customer problems (e.g., billing, technical support, general service issues).
- Data Management: Accurately log call details, customer actions, and feedback into CRM (Customer Relationship Management) software.
- Product Knowledge: Stay updated on company products, policies, and service offerings to provide accurate information.
- Target Achievement: Meet or exceed daily and weekly KPIs, such as Average Handling Time (AHT), Customer Satisfaction (CSAT) scores, and conversion rates.
- Escalation Management: Identify complex or unresolved issues and smoothly transfer them to higher-tier support or specialized departments.
About The Company
Tech Mahindra
Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 145,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies. Visit www.techmahindra.com to #ScaleAtSpeed
How to Apply Better for This Job
This section explains the correct next step without forcing sign-in immediately.
Check ATS score before applying
Scan your resume for ATS readability, formatting issues, missing sections, weak keywords, and content gaps.
Customize your resume for this JD
Match your resume with the job description and add BPO , crm , kpis , Voice , billing , keywords where they fit naturally.
Find similar jobs too
Do not depend on one opening. Use your resume to find similar frontend jobs across relevant job platforms.
Ready with your customized resume?
Once your resume includes the right skills and is ATS-friendly, you can apply directly on the source platform.
Market Insights:Best Customer Success Manager Jobs in India
Find the latest Customer Success Manager jobs across top Indian cities. Compare job counts by location and apply where hiring demand is higher.