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NaukriPosted on 2026-05-25
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Customer Support Executive/ hr Practioner

Bcforward

PuneFull time0 - 4 years175000-500000 INR

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23+Important JD
Keywords
agileHR BPOscreeningUS Processcompliancerecruitmentteam buildingwork schedule + 15 more

Job Description

  • Job description:
  • We are looking for a Recruitment associate to join our Talent Acquisition team and help candidates complete their application,
  • perform screening of candidates, schedule/reschedule their first day and share first day details with new employees. This will involve interact with candidates via email, phone call, instant messaging.
  • Responsibilities:
  • Make outbound calls to the candidate and motivate them to complete job application.
  • Schedule/reschedule first day of work for the employees and sharing necessary information.
  • Review application form and make sure all the details are filled appropriately.
  • Handle inbound calls and resolve candidate’s queries.
  • Respond to candidate’s queries over email/text.
  • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
  • Provide excellent experience to the candidates.
  • Maintaining a quality score of 90% and above throughout.
  • Escalate issues and seek advice when faced with complex issues/problems
  • Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
  • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
  • Participate in Team building activities
  • Ensure and maintain the security and confidentiality of client data
  • Ensure Customer Satisfaction
  • Requirements:
  • Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls.
  • Experience working and delivering under strict timeline.
  • Should have neutral accent
  • Excellent communication skills (verbal and written).
  • An ability to handle sensitive and confidential information.
  • Agile and flexible with work schedule.
  • Experience working and navigation on multiple systems/tools.
  • Logical and analytical thought process.
  • Willing to work in any US shift (EST/CST/MST/PST).
  • Willing to work in rotational shifts and rotations week off as and when required

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