Human Resources Manager (Call Center)
Robert Half
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Job Description
Experience Requirements
- Ideally from a Call Center/Concierge/Service industry - emphasis on an organization that offers "white glove service" to their customers
- Someone who can be the local leader for HR but also get in the weeds
- Heavy Employee relations - employee & managerial coaching, investigations, performance management, HRIS data analysis on people trends
- They are in heavy growth mode right now, so someone that can be flexible and handle a lot of changes in personnel as they grow the location out
- Will be the face of local onboarding
- Some office manager duties - facilities, IT, office vendors, office logistics, leadership meetings, engagement initiatives, etc.
- Scrappy, energized, white-glove service, pushing employees to be customer focused
Company Environment / Skills Preferred
The call center opened Nov 2025
They are facing internal people challenges - they are hiring so quickly because they need the center to be up and running, so there is a large learning curve for the employees and this person will be the one coaching employees on best practices
About The Company
Robert Half
Robert Half, the world’s first and largest specialized talent solutions firm, connects opportunities at great companies with highly skilled job seekers. We offer contract, temporary and permanent placement solutions for roles in finance and accounting, technology, marketing and creative, legal, and administrative and customer support. Named to Fortune’s World’s Most Admired Companies and 100 Best Companies to Work For® lists and a Forbes Best Employer for Diversity, Robert Half is the parent company of Protiviti®. Robert Half is traded on the New York Stock Exchange (symbol: RHI) and is a member of the S&P 500 index.
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