Technical Support Engineer - Voice Support
Conneqt
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Job Description
Roles and Responsibilities :
- Provide technical support to customers via phone, email, or chat for desktop and LAN issues.
- Troubleshoot and resolve complex technical problems related to Active Directory, printers, and other hardware devices.
- Collaborate with internal teams to escalate critical issues and ensure timely resolution.
- Document customer interactions using CRM software for accurate tracking and reporting.
Job Requirements :
- 1-5 years of experience in IT support or a similar role.
- Strong knowledge of international voice processes and technical troubleshooting techniques.
- Proficiency in desktop support, LAN troubleshooting, printer support, and basic computer hardware maintenance.
Contact - 9886873592
About The Company
Conneqt
Established in 2004, Conneqt Business Solutions Ltd. (formerly Tata Business Support Services Ltd) headquartered in Hyderabad, is a subsidiary of Quess Corp (BSE: 539978, NSE: QUESS), India’s leading business services provider. Throughout our journey, top industry analysts such as Gartner, Nelson Hall and Dun & Bradstreet have ranked us amongst the top Customer Lifecycle Management and Business Process Management service providers in India and the Middle East. We are committed to provide world-class customer experience with our dedicated team of over 32,000+ employees located across 26 delivery centres. We’re constantly refining our technologies and developing ideas to better serve our 120 clients in 24 Indian and 12 International languages in over 600 + locations across PAN India through our unique ‘Feet on Street’ offering. We have created a customer-centric collaborative ecosystem of people, platforms, processes and partners to align strategically with your business goals. We help elevate your organization with the power of our in-house domain expertise, cutting-edge technology, and analytics. Besides Customer Lifecycle Management and Business Process Management services, Conneqt also provides Finance and Accounting (FAO), HR Shared Services (HRSS) and Middle and Back Office Services. The company uses its innovative DiB (Digital-in a-Box) framework to help clients rapidly develop digital services that are market ready. Conneqt is also investing in automation and analytics capabilities and geographical expansion into US, Middle East and APAC.
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