Technical Support Engineer
Wartsila
We do not know your resume yet
Upload your resume to unlock your actual match score and identify important JD keywords before applying.
Recruiters may search these ATS Keywords in your resume
Keywords
Job Description
- Delivery of projects and associated revenue(net sales)
- Close collaboration with other simulation functions and organizational groups
- Technical support of sales with opportunities
- Follow through customer cases in CRM under priority on a timely fashion with regional focus.
- Provide support via remote connections.
- Remote software deployment.
- Cloud Simulators support, classrooms deployment and maintenance.
- Analyse and troubleshoot issues and liaise with project engineers and/or Technical Account Manager (TAM), RMA dpt or sales for additional information.
- When service on site is required, provide detailed Scope of Work for project engineer, make sure the service is completed, service info and files collected and stored in the database.
- Regional Customer Support Engineer will be able to support project managers and partners.
- Provide support to project engineers/partners during installations timely and actively.
- Testing/reproducing/confirming issues found during installation and escalating to Experts if needed, providing data, knowledge and solutions.
- Localise and resolve issues and escalate to RD for resolution control if required.
- Record and communicate back to customers and/or TAM on resolution performed and update the system by writing, editing, and verifying entries into the knowledge base system.
- Customer support of partners, their engineers and ensure compliance to Code of Business Conduct and Quality Management system requirements
- Follow up with RD for reported bugs to gather information on patches and bugs fixed.
- Coordinating product operational support with local experts.
- Participate on simulators installations/services to get hands on experience and training on new systems.
- Conducting technical training in person or online to internal engineers or service partners.
- Support projects or other technical jobs if required.
- Track and update records in the Customer Support system.
- Customer portal administration.
- Ensure process complies with the Quality Management system requirements.
- Education:
- Engineering degree in Electronics/Computer Science/IT with 3+ years of relevant experience
- Fluency in written and spoken English
- Other Skills:
- Technical account management
- Customer and partner support
- Excellent communication
- Problem Solving
- Customer focus Customer Service
- Customer satisfaction
- Reporting, data management
- Relationship building
- Self- Management
- Project Management
- Structured and Analytical mindset
About The Company
Wartsila
Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2019, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki.
How to Apply Better for This Job
This section explains the correct next step without forcing sign-in immediately.
Check ATS score before applying
Scan your resume for ATS readability, formatting issues, missing sections, weak keywords, and content gaps.
Customize your resume for this JD
Match your resume with the job description and add Tam , rma , crm , sale , cloud , keywords where they fit naturally.
Find similar jobs too
Do not depend on one opening. Use your resume to find similar frontend jobs across relevant job platforms.
Ready with your customized resume?
Once your resume includes the right skills and is ATS-friendly, you can apply directly on the source platform.
Market Insights:Best Technical Support Engineer Jobs in India
Find the latest Technical Support Engineer jobs across top Indian cities. Compare job counts by location and apply where hiring demand is higher.