ServiceNow Coordinator
Calderys India Refractories
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Job Description
Job description
Mission
- We are committed to driving continuous improvement within our global ServiceNow platform. By optimizing workflows and enhancing user experiences, we empower both end users and the support team. This role plays a key part in identifying root causes of system issues and implementing proactive solutions to prevent/minimize future occurences.
Responsibilities
Platform Administration & Optimization
- Configure, maintain, and enhance the ServiceNow platform, including ITSM, ITOM, ITBM, and Security Operations.
- Oversee upgrades, patches, and system releases while ensuring seamless business continuity.
- Develop and refine workflows, business rules, UI policies, scripts, and scheduled jobs for enhanced functionality.
Governance & Compliance
- Implement and enforce best practices in platform governance, access controls, and data integrity.
- Ensure adherence to IT security standards and ServiceNow policies.
Collaboration & Support
- Partner with IT and business stakeholders to understand requirements and continuously improve platform capabilities.
- Provide training, user support, and troubleshooting to resolve ServiceNow-related issues.
- Engage with third-party vendors and ServiceNow support for advanced issue resolution.
Performance Monitoring & Reporting
- Monitor system performance, identify potential inefficiencies, and optimize configurations.
- Develop reports and dashboards to support IT management decision-making.
Requirements
- 2+ years of hands-on experience as a ServiceNow Administrator.
- Expertise in ServiceNow architecture, configuration, and administration.
- Proficiency in key ServiceNow modules such as Incident, Problem, Change, Request, CMDB, and Asset Management.
- Strong Knowledge of JavaScript, Glide APIs, and ServiceNow scripting (business rules, UI scripts, client scripts).
- Familiarity with integrations using REST/SOAP APIs.
- ITIL Foundation certification is a plus.
- ServiceNow Administrator certification preferred.
- Analytical mindset with strong problem-solving skills and attention to detail.
About The Company
Calderys India Refractories
Calderys is a global network of industry-leading experts working in close collaboration with our customers to provide personalized refractory solutions every day. Calderys is a wholly-owned subsidiary of Imerys, the world leader in mineral-based specialties for industry. Calderys was born in 2005 from the merger between Plibrico International and Lafarge Refractories. Through the combination of these two giants of the refractory industry, our expertise stretches back over 100 years to the very first monolithic refractories.
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