Senior Technical Support Engineer
Avalara Technologies
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Job Description
- Serve as front-line contact for customers by calls, chats, and emails.
- Resolve Tier 2 AvaTax and Connector issues.
- Gain proficiency in AvaTax, Connectors, and Avalara services.
- Understand technical interoperability across the Avalara portfolio.
- Manage ticket workload to meet Service level agreements and CSAT goals with clear documentation.
- You collaborate with Tier 1/2 teams and QA for process improvements.
- Advocate for customers and communicate feedback to product teams.
- Set up test environments to verify bugs and track them in Jira.
- You create internal and customer-facing support documentation.
- Monitor customer environments to identify and resolve issues.
- Contribute to the knowledge base with FAQs, manuals, and guides.
- Comply with all company policies and procedures..
Qualifications:
- Education : BE, MCA, MCS, or equivalent
- .Experience : 3+ years providing technical support to customers.
- Skills : Strong problem-solving, excellent communication (verbal and written), collaborative, fast-paced environment adaptability, and exceptional organizational skills.
About The Company
Avalara Technologies
At Avalara, we’re different by design and orange by nature. We’re transforming tax through tech, making our customers’ lives easier across hundreds of countries and billions of transactions. We’re looking for people who set the bar high, and then push it higher. Who always challenge the status quo, even if we set it. Who want to win for us, our customers, and for themselves. If you’ve got aspirations that don’t fit neatly into a box, so do we. Settling isn't in our DNA – not until we're part of every transaction in the world. We’ve been different from day one. Join us, and your career will be too.
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