Sr. Non-Retail Program Manager, WWGS - Facility Operations Support
Amazon
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Job Description
Amazon's Worldwide Grocery Stores (WWGS), Growth & Development team is searching for a Sr. Program Manager, Distribution Centers & Food Production to join our Facility Operations Support team.
In this role, you will lead strategic programs supporting non-retail grocery operations including distribution centers and food production facilities. The PM drives operational improvements, capacity planning, and process standardization across industrial grocery support locations.
Key job responsibilities
Strategic Program Leadership
- Own end-to-end program strategy for 5-10 concurrent initiatives impacting multiple facilities.
- Define program objectives, success metrics, and resource allocation across business units.
- Make trade-off decisions between competing priorities with limited executive guidance.
- Develop multi-year roadmaps for operational capability development.
- Manage program budgets ranging from $1M-$10M annually.
- Design and implement standard operating procedures across 15+ industrial facilities.
- Lead capacity planning initiatives for warehouse expansion, equipment procurement, or process changes.
- Analyze operational data to identify bottlenecks, inefficiencies, and improvement opportunities.
- Participate in facility launches, retrofits, or decommissioning projects.
- Establish performance benchmarks and track operational KPIs across facility network.
- Lead working groups with 15-25 stakeholders from operations, supply chain, engineering, and finance.
- Influence VP-level decision-making through data-driven recommendations.
- Negotiate resource allocation and prioritization with peer program managers.
- Resolve conflicts between competing organizational objectives.
- Partner with legal, safety, and compliance teams on regulatory requirements.
The Facilities Operations Team works to balance two priorities. First, we provide team members and customers with best-in-class support, maximizing equipment uptime, ensuring facilities are safe and clean, and maintaining consistently high customer experience across all locations as it relates to day-to-day repair & maintenance work order activity. We coordinate 24/7 emergency response. We also ensure our facilities maintain regulatory compliance related to our building systems, hazardous materials, energy usage, permits and permits/licensing related to these systems. Second, we need to deliver this level of service while minimizing cost and maintaining compliance. These priorities form the foundation of our mission.
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
- 2+ years of driving process improvements experience
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
- Knowledge of general AI tools
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, IL, Chicago - 115,600.00 - 160,000.00 USD annually
USA, NY, Jersey City - 127,200.00 - 185,000.00 USD annually
USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
USA, TX, AUSTIN - 115,600.00 - 160,000.00 USD annually
USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually
Company - Amazon.com Services LLC
Job ID: A10460361
About The Company
Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
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