Field Service Engineer I (Customer Service Engineer)
NPAworldwide
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Keywords
Job Description
- AtomicLayerDeposition(ALD)tool(equivalent)EquipmentInstallation&Maintenance:
Installandsetupequipmentatcustomersites.
Conductroutinepreventivemaintenancefollowingestablishedprocedures.
Conductsystemupgradesandmodificationsasneeded.
Complywithallsafetyprocedures.
- Troubleshooting&Repair:
Beabletodiagnoseandresolvehardwareissuesinsemiconductorequipment.
Beabletoperformrootcauseanalysisandimplementcorrectiveactions.
Escalatecomplextechnicalproblemstoengineeringteamswhennecessary.
- CustomerSupport&Training:
Beabletoprovidetechnicalassistanceandguidancetocustomersonequipmentoperation.
Beabletotraincustomerpersonnelonpropermaintenanceandtroubleshootingprocedures.
Actasaliaisonbetweencustomersandinternaltechnicalteams.
- Documentation&Reporting:
Providefeedbacktoengineeringandrelevantteamsonrecurringissues.
Ensurecompliancewithsafetyandqualitystandards.
- Collaboration&ContinuousImprovement:
Stayupdatedonthelatestadvancementsinsemiconductormanufacturingtechnology.
Participateincontinuousimprovementinitiativestoenhanceserviceefficiency.
Maintainaharmoniousworkenvironmentandavoidcreatingdiscord.
- WORKETHIC
Maintainprofessionalismandawillingnesstocontinuelearningabouttheequipment.
Bepunctualforassignedtasksandtakeresponsibilityfortheequipmentinchargeof.
Beaccountablefortheequipmentunderyourresponsibility.
Qualifications
- Bachelorsdegreeinregardlessofmajor,noworkingexperienceisrequired.
- Basicknowledgeofelectronicsandmechanicalsystems.
- Excellentcommunicationandcustomerserviceskills.
- Asolution-orientedmindsetinafast-pacedenvironment.
- Acustomer-focusedmentalitywithaconsistentlypositivedemeanor.
- Willingnesstotraveltocustomersites,whenneeded(domesticandinternational).
- Notravelrestrictionsdomesticallyorinternationally.
InitialComprehensiveTraininginSouthKoreafortechnicalproficiencyRequired. (Approx. 4 weeks - Company-Sponsored travel and accommodations provided)
- CandidatesmustbefullyauthorizedtoworkintheUS.VisasponsorshipisNOTavailableforthisrole.
- RelocationpackageisNOTavailableforthisrole.
- Musthavereliabletransportationforcommutingtothecustomersiteandcompanylocationsasneeded.
Salary Min : N/A 50000
Salary Max : N/A 80000
Currency Type : N/A
About The Company
NPAworldwide
NPAworldwide connects premier independent recruiting firms located throughout Europe, Asia, Australia, Africa and the Americas to facilitate cooperative, split-fee placements. Working with an NPAworldwide member ensures: * Global reach with timely response * Industry/occupational specialties * Cultural sensitivity * Unparalleled integrity
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