Customer Service Assistant 2 [IN-OFFICE]
Ohio Department of Public Safety
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Job Description
Report in Location: 1970 West Broad Street, Columbus, OH 43223
Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
- THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***
- Multiple pay increases over the first years of service!
- Free Parking!
- Free Gym Access & Walking Path!
- Daycare On-site!
- Cafeteria On-site!
- Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
- Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service;
- Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding;
- Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
- Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered.
9 mos. trg. or 9 mos. exp. in office practices & procedures;
AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.
- Or equivalent of Minimum Qualifications for Employment noted above.
- Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
- Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.
- Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".
Agency Contact Name and Information
Jennifer Pletcher, HCM Sr. Analyst - JPletcher@dps.ohio.gov
Unposting Date
Aug 5, 2026, 11:59:00 PM
Work Location
Charles D Shipley Building
Primary Location
United States of America-OHIO-Franklin County-Columbus
Compensation
$23.65 per hour
Schedule
Full-time
Classified Indicator
Classified
Union
OCSEA
Professional Skills
Customer Focus
Agency Overview
Bureau of Motor Vehicles
Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.
About The Company
Ohio Department of Public Safety
The Ohio Department of Public Safety’s (ODPS) dedication to saving lives, reducing crashes and administering Ohio’s safety laws is unwavering. Through safety and protection we ensure the consistency of our service through our divisions: the Ohio State Highway Patrol (OSHP); the Bureau of Motor Vehicles (BMV); Ohio Homeland Security (OHS); the Ohio Emergency Management Agency (EMA); Emergency Medical Services (EMS); Ohio Traffic Safety Office (OTSO); Ohio Narcotics Intelligence Center (ONIC); Ohio School Safety Center (OSSC); and the Office of Criminal Justice Services (OCJS). Through the work of more than 3,500 dedicated employees, we are contributing to a safer Ohio.
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