Expediting Supervisor (Customer Service Operations)
U.S. Legal Support
We do not know your resume yet
Upload your resume to unlock your actual match score and identify important JD keywords before applying.
Recruiters may search these ATS Keywords in your resume
Keywords
Job Description
Expediting Supervisor
Location: Houston, TX (Hybrid)
Position Summary
U.S. Legal Support is seeking an experienced and results-driven Expediting Supervisor to lead our Expediting operations team. This role is responsible for overseeing daily workflows, managing team performance, ensuring service level agreements (SLAs) are met, and driving continuous process improvements. The Expediting Supervisor will work closely with both internal teams and offshore partners to maintain operational excellence and deliver exceptional customer service.
The ideal candidate is a strong leader who thrives in a fast-paced environment, excels at coaching and motivating teams, and possesses a keen eye for process efficiency and quality assurance.
Key ResponsibilitiesLeadership & Team Management
- Supervise and support Senior Records Representatives, ensuring productivity, accuracy, and service excellence.
- Monitor daily workloads and assign responsibilities to ensure balanced coverage and timely completion of tasks.
- Conduct quality audits and performance reviews, providing coaching, feedback, and development opportunities.
- Foster a positive, collaborative, and accountable team culture.
- Lead team meetings to communicate updates, goals, and performance metrics.
- Prepare and distribute daily, weekly, and monthly performance reports.
- Monitor attendance and approve employee timecards in accordance with payroll requirements.
- Serve as a resource for escalated issues and assist with coverage as business needs require.
- Identify operational challenges and implement solutions to improve efficiency and quality.
- Ensure expediting workflows are completed accurately and within established service levels.
- Monitor department performance metrics and actively drive continuous improvement initiatives.
- Investigate and resolve processing errors, identifying root causes and implementing corrective actions.
- Collaborate with cross-functional teams to improve communication and workflow effectiveness.
- Maintain a strong focus on customer service and operational excellence.
- Serve as the primary liaison between U.S. Legal Support and offshore expediting partners.
- Monitor productivity, quality, and SLA performance across offshore teams.
- Analyze reporting and quality observations to identify performance trends and opportunities.
- Conduct regular performance reviews and operational meetings with offshore leadership.
- Ensure alignment between internal expectations and offshore deliverables.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum of 2 years of leadership, supervisory, or team lead experience.
- Experience in customer service, operations, workflow management, or a related field preferred.
- Experience managing metrics, performance reporting, and process improvement initiatives.
- Experience working with remote or offshore teams is a plus.
- Strong leadership and employee development skills.
- Excellent written and verbal communication abilities.
- Proven ability to coach, mentor, and motivate teams.
- Strong organizational and time management skills.
- Critical thinking and problem-solving capabilities.
- Data-driven approach to performance management.
- Ability to prioritize multiple responsibilities in a fast-paced environment.
- Proficiency in Microsoft Office Suite, including Excel and reporting tools.
At U.S. Legal Support, we are committed to delivering industry-leading service while creating opportunities for professional growth and development. As an Expediting Supervisor, you will play a critical role in driving operational success, developing talent, and enhancing the customer experience.
Join a team where leadership, collaboration, and continuous improvement are valued every day.
About The Company
U.S. Legal Support
U.S. Legal Support was founded in 1996 with a single goal: to be the first nationwide, all-inclusive litigation support company. As time has passed, our commitment to the legal industry has not wavered, and our mission remains the same: to build lasting relationships with our legal industry partners by delivering exceptional litigation support services. There’s a common misconception that nationwide “big box” support means sacrificing personalized service and local expertise. At U.S. Legal Support, we debunk that myth. Having thirty years of experience gives us expertise in local market nuances but also the reach to have resources nationwide, ensuring that we deliver what’s needed when needed. Our goal is to be the partner our clients deserve by delivering superior, timely, and accurate service. We focus on what we do best so you can be your best. Across our spectrum of court reporting, record retrieval, litigation consulting, and other complementary services, we go above and beyond every time.
How to Apply Better for This Job
This section explains the correct next step without forcing sign-in immediately.
Check ATS score before applying
Scan your resume for ATS readability, formatting issues, missing sections, weak keywords, and content gaps.
Customize your resume for this JD
Match your resume with the job description and add audit , payroll , reporting , office suite , service level , keywords where they fit naturally.
Find similar jobs too
Do not depend on one opening. Use your resume to find similar frontend jobs across relevant job platforms.
Ready with your customized resume?
Once your resume includes the right skills and is ATS-friendly, you can apply directly on the source platform.
Market Insights:Best Supply Chain Manager Jobs in India
Find the latest Supply Chain Manager jobs across top Indian cities. Compare job counts by location and apply where hiring demand is higher.