Role Overview

Director, HR Consultant Lead, Corp Functions and JLLT

The HR Consultant Lead is the people manager and leader of the HR Consultant execution pool. This role is the liaison between the HR Consultants and the HRBPs — owning the day-to-day functioning of the pool, the development and performance of its people, and the continuous improvement of how the team operates.

The Team Lead is a player-coach people manager: coaching and developing consultants, managing performance, and creating an environment where the team can do its best work, besides delivering on their individual scope of work across the HR Consultant scope. Beyond people management, they act as the operational hub of the pool — triaging and assigning incoming work, handling escalations, and ensuring the team is always focused on the right priorities. They identify friction points and drive improvements that make the pool faster, more consistent, and more effective at scale.

Core Accountabilities

People Management

• Directly manages all HR Consultants in the pool — responsible for their performance, development and engagement
• Sets clear expectations, provides regular feedback, and conducts performance reviews in line with the annual cycle
• Identifies development needs and builds individual growth plans that strengthen capability across the pool over time
• Coaches consultants through challenging assignments, stakeholder situations, and complex cases
• Creates a psychologically safe, high-performance team culture where consultants are motivated, accountable, and continuously improving
• Manages headcount planning, onboarding of new consultants, and any performance management processes
  
  

Triage, Assignment & Workload Management

• Acts as the first point of intake for work requests coming into the pool from HRBPs and the business
• Triages incoming demand — assesses complexity, urgency, and skill requirements to assign the right consultant to each workstream
• Maintains visibility of team capacity and workload across the pool at all times, redistributing work as priorities shift
• Manages the team sprint cadence — runs planning, check-ins, and retrospectives to keep work on track
  
  

Flags capacity constraints or demand surges to HRBP leadership early, with data to support resourcing decisions

HR Program Execution

• Partner with HRBPs and COEs on HR program creation and execution
• Key driver of program activation through the Consultant pool for all HR cyclical programs including yearend performance and rewards process, talent review processes, people engagement survey, etc.
  
  

Escalation Handling

• Serves as the first escalation point for consultants encountering issues beyond their scope — complex ER cases, ambiguous policy situations, or difficult stakeholder dynamics
• Resolves escalations where possible, applying sound judgment and HR expertise to guide the team to the right outcome
• Determines when matters require escalation to the HRBP or specialist team, and manages that handoff cleanly
• Maintains situational awareness across all active cases and workstreams so escalations do not come as surprises
  
  

Support Organization Strategy & Design

• Support implementation of organization design changes
• Guide managers on redundancy conversations and support execution
  
  

Rewards & Compensation Administration

• Administers the annual compensation cycle within established guidelines for defined in scope Manager populations in partnership with the HR Consultants
• Manages cyclical promotion cycles and advises on off-cycle compensation adjustments
  
  

Employee Engagement & Culture Programs

• Supports rollout of engagement survey cycles — communications, logistics, results distribution and action planning
• Helps in scope managers interpret team-level results and build action plans using standard toolkits
• Coordinates recognition and cultural programs as relevant
  
  

Employee Relations & Risk Management

• Investigates and resolves escalated individual employee and manager issues, including disciplinary and performance management cases
• Applies consistent, policy-aligned approaches; escalates complex or sensitive cases to the HR Business Partner
• Maintains accurate case documentation and tracks resolution status for escalated cases
  
  

Coaching Managers

• Coaches managers on exceptional situations requiring HR support beyond policy interpretation
• Escalates strategic, systemic, or executive-level matters to the HR Business Partner
  
  

Operating Model Improvement

• Owns the quality and consistency of how the pool operates — process templates, playbooks, tools, and ways of working
• Identifies friction, inconsistency, or inefficiency in how work gets executed and leads improvements
• Builds and maintains a library of reusable resources — guidance documents, templates, checklists — that enable consultants to work faster and to a higher standard
• Tracks team performance data — delivery metrics, ER case volumes, program completion rates — and uses insights to improve how the pool works
• Shares execution intelligence with the broader HR community; feeds ground-level insights back to HRBPs to improve program design
  
  

Quality Assurance

• Reviews consultant output on higher-stakes workstreams before delivery to ensure accuracy, quality, and policy alignment
• Maintains consistent standards across the team — especially important in a pool model where multiple consultants may work on the same program type
• Ensures case documentation, data records, and program administration are accurate and audit-ready at all times
  
  

Experience

What We're Looking For

• 10+ years of progressive relative HR experience, with at least 4 years in a senior HR Consultant, HRBP, or team lead capacity
• Demonstrated people management experience — has directly managed, coached, and developed HR professionals
• Strong operational HR background — deep familiarity with the full annual rhythm of business programs (performance, compensation, talent review, ER)
• Experience in a shared services, high-volume, or agile team environment preferred
• Track record of improving processes and ways of working, not just executing them
• Experience of managing a global team and familiarity with labor landscape across major global locations including US, UK, India
• Experience in leading critical programs aligned with the employee lifecycle.
• Expertise in leading large scale global projects.
  
  

Skills & Attributes

• Exceptional people manager — genuinely invested in the growth and performance of their team
• Operationally excellent — brings structure, clarity, and discipline to how work gets planned, assigned, and tracked
• Sound HR judgment — experienced enough to guide consultants through complex situations and handle escalations with confidence
• Clear communicator — translates HRBP priorities into actionable direction for the team; surfaces execution intelligence back up
• Continuous improvement mindset — not satisfied with good enough; always looking to make the model work better
• Calm under pressure — manages competing priorities, surge demand, and team challenges without losing composure
• Collaborative — works as a peer to Strategic HRBPs; the relationship is complementary, not hierarchical
• Technology savvy professional who champions change and adoption of latest smart tools and technologies
  
  

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field
• SHRM-CP/SCP, PHR/SPHR, or equivalent professional certification preferred
• Familiarity with HRIS platforms (e.g., Workday) and project management or workflow tools
• Masters degree a plus but not required