Customer Service Coordinator

This role will be responsible for monitoring various technology systems supporting facility operations. They will respond to incoming calls, emails, and web requests from various stakeholders, dispatching work orders to the operations team all in a timely manner.

In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL’s Mission, Values, and Goals.

This individual plays an integral part of the facility operations team, monitoring various systems across our operations, responding to triggered alerts, and dispatching work orders to the operations team all in a timely manner. They will also respond to incoming calls, emails, and web requests from various stakeholders. In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL’s Mission, Values, and Goals in all interactions with internal and external customers. This individual must be computer savvy, know how to escalate emergency issues, and engage in a collaborative and dynamic work environment.

In Addition, this individual's responsibilities will entail:

• Research required information using available resources
• Identify and escalate priority issues
• Identify areas of opportunity and utilize skill/knowledge to suggest improvements
• Route calls to appropriate resources
• Complete all assigned callbacks
• Monitor telephony queue time data to maximize productivity.
• Provide accurate, timely client work orders which result in highly satisfied customers
• Adhere to the business unit specified client-driven standards.
• Complete data entry using multiple work request applications
• Maintain individual productivity statistics/performance metrics
• Strong organizational and management skills
• Ability to multi-task and work both in a team and independently
• Ability to function effectively in a dynamic work environment
• Excellent interpersonal skills; strong emphasis on customer service
• Excellent business writing and verbal communications
• Strong analytical ability
• Detail-oriented
  
  

Qualifications

• Associates degree in facilities management, building, business or other related field
• Years of relevant experience preferred
• 2+ years’ experience with Facility or Property Administration preferred
• Skills and knowledge
• Superior customer service skills and orientation
• Ability to maintain professionalism at all times under stressful situations
• Ability to plan and manage work under time constraints
• Ability to multitask and work without direct supervision
• Proficient in MS Office, and possess strong written, verbal and people skills
• Strong organizational skills and collaborative style
  
  

Compensation: $21.93 per hour

Shift: Sun- Thursday- 4pm-12am