The Retail Services Business Development Manager is an outside sales role focused on driving net new business revenue and developing service offerings and project sales within a dedicated market. This position targets SMB to mid-market customers, typically with 1 to 250 employees, through direct outreach, relationship development, and leveraging omni-channel opportunities such as store-generated leads and OfficeDepot.com. The BDM is responsible for identifying new prospects, selling and implementing Office Depot services, and driving sales growth across core categories, including print, technology, supplies, and business services.

In addition to closing sales opportunities, the BDM-Services supports the ongoing training and development of store associates to identify and qualify leads, ensuring alignment with market goals. This role also drives traffic into retail stores, strengthens core office supply sales, and collaborates with cross-functional teams to close project sales opportunities. The position is accountable for achieving an annual incremental sales goal as outlined in the Incentive Compensation Plan.

This is a remote position with approximately 20% travel to stores and customers within the assigned district. To be considered, candidates must be located in the greater Chicago, IL area.

Primary Responsibilities:

Sales Generation:

• Contacting new customers from lead queue entries or existing. customers to discover sales opportunities through ongoing relationship building.
• Generating quotes for project sales opportunities through price research in internal systems.
• Leading sales presentations through prepared slides designed around strategic customer solutions.
• Leveraging cross functional teams to build custom solutions for unique or diverse customer needs (specialized printing, tech)
• Engage in sales activities outside of the office, including building relationships with decision influencers, decision makers, end users, current buyers, and new prospects within organizations.
• Network and cold call prospective customers based on customer profiles (volume, size, and service requirements) to arrange meetings and present Office Depot’s products and services as tailored business solutions.
• Proactively create awareness of Office Depot’s services and products, ensuring prospective customers are familiarized with offerings regardless of contractual status.

Administrative:

• Accurately input and maintain customer records in Salesforce to ensure accurate and ongoing outreach.
• Update records on internal lead queue to maintain consistent communication with store teams.
• Leverage customer information from Salesforce to create business plans, sales presentations, and support strategic customer solutions.
• Serve as a peer coach and motivator, fostering collaboration and providing guidance to support sales representatives in achieving their goals.

Growth and Development:

• Participate in district calls to highlight current program attainment and celebrate recent sales successes.
• Conduct personalized store trainings to reinforce benefits of BDM role and lead submissions.
• Collaborate with GMs and store teams on lead identification techniques and submission processes.

Education & Experience:

• High school diploma or equivalent required; bachelor’s preferred in Business, Marketing, Communications, Sales, or related field preferred
• Minimum 3 years of professional B2B outside sales experience
• CRM experience preferred (e.g., Salesforce)
• Proficient in Microsoft PowerPoint, Excel, Outlook, and Teams

Skills & Competencies:

• Strong, proven sales skills with consistent high performance and results
• Expertise in professional, consultative selling across both short and long sales cycles
• Demonstrated ability to build and manage mid- to senior-level customer relationships and sales pipelines
• Strong public speaking, presentation, objection-handling, and written/verbal communication skills
• Highly self-motivated, self-directed, and attentive to detail
• Takes initiative with excellent time and self-management
• Able to collaborate effectively with peers and management while navigating complex organizations