Job Title: Technical Support

Department: CRM & Genesys tribe / CRM

About Business line/Function: ARVAL Salesforce & Genesys

Position Purpose

The developer ensures the continuity of service of the Salesforce platform and its integrations. They provides application support in accordance with the best applicable practices (maintainable, secure provide documented, scalable, testable and in line with the business line’s needs).

Responsibilities

Direct Responsibilities

• Monitor all the flows
• Incident management & monitoring
• Provide user support for the application
• Vulnerability management & security issues
• Manage the releases deployment
• Data loading
  
  

Contributing Responsibilities

• Solution documentation & updates
• Help to optimize existing code and improve its maintainability
• Help to integrate software packages and in the definition of settings
• Help to upgrade/update software components
  
  

Technical & Behavioral Competencies

Business And/or Technical Skills

• Salesforce (+++)
• Omni studio (+)
• OpenCTI or Genesys integration (+)
• VCS: Git (+++)
• Webservices: HTTP/REST (+++), SOAP (++)
• Middleware: ActiveMQ(+), Kafka (++)
• CI / CD: Jenkins (++), GitLabCI (+) , Maven (+++)
• IDE: IntelliJ IDEA (++), Eclipse (+++), VSCode (+++)
  
  

Specific Qualifications

COMMON BASE TOOLS

• IT Programs Conception
• Applied Architecture
• API Testing
  
  

COMMON BASE METHODOLOGIES

• Agile
• Scrum
• KANBAN
• Devops
  
  

Technical Skills

• Salesforce (+++)
• Omni studio (+)
• OpenCTI or Genesys integration (+)
• VCS: Git (+++)
• Webservices: HTTP/REST (+++), SOAP (++)
• Middleware: ActiveMQ(+), Kafka (++)
• CI / CD: Jenkins (++), GitLabCI (+) , Maven (+++)
• IDE: IntelliJ IDEA (++), Eclipse (+++), VSCode (+++)
  
  

Behavioral Skills

• Ability to collaborate / Teamwork
• Adaptability
• Creativity & Innovation / Problem solving
• Ability to deliver / Results driven
• Ability to understand, explain and support change
  

Education Level: Bachelor Degree or equivalent

Experience Level: Atleast 5 years in Salesforce and at least 2 years in Omni studio

Location: Bangalore

About BNP Paribas Group

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line/Function

ARVAL TECH CENTER INDIA

ATCI serves as Arval’s dedicated IT hub, closely collaborating with the onshore Arval IT teams to implement global technology strategy. It plays a key role in delivering IT solutions across countries while driving execution from India. The center strengthens Arval’s digital transformation by aligning its capabilities with international IT needs.

ARVAL Service Lease

Within the "CRM & Genesys" tribe, the "CRM" cluster is responsible for the IT solutions related to Salesforce and its dependencies. More largely, the “Salesforce CoE” gather all ressources around Salesforce.

The solution implements Salesforce Sales Cloud, Service Cloud, Omnistudio, Experience Cloud, Agentforce, genesys integration, and some java specific developments for integration.