Sr. Manager - Service Delivery & Management
Tata Communications
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Job Description
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
The role is responsible for providing support for solution design, development, and implementation for specific business opportunities in Cloud & Security domain, especially Zscaler SSE services. The incumbent may lead important SSE projects that require providing experienced project team members with instruction, guidance, and advice in all aspects of the project to ensure delivery of quality outcomes. This is an implementation role with limited operational support, responsible for delivering results that have a direct impact on solution engineering for the assigned account/business.
Responsibilities
- Provide SSE & other network security solutioning support to selected premium & international customers.
- SSE projects delivery includes design, config, technical documentation, stakeholder management, Hypercare support & Ops handover.
- Adequate knowledge of creating HLD and LLD
- Understand both Technical & pricing mechanisms and support sales team in building RFP .
- Preparation of technical sales materials including collateral, quotation, timeline, project plan and solution proposals.
- Work closely with teams like Product, Engineering & various cross functional teams to create required solution to enhance the service offering.
- Create Use cases, BOQ documents.
- Provide L4 support to Operations for any design or repeated issues which needs Engineering intervention.
- Conduct POC, demo as per the customer requirements, design migration plans and support project management for generating project implementation plans.
- Conduct periodic session with the identified set of partners to understand new product features that would benefit customers and their product roadmap.
- Ability to understand business goals and map to technical requirements.
- Exposure towards working in the RFP cases.
- Good understanding of use cases and able to create solutions relating to the use cases.
- Proficient with MS Office tools (Word, Excel, Access, Power point, Visio)
- Understanding of technology and services related to the domain.
About The Company
Tata Communications
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants. We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences. In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term. To know more, visit TataCommunications.com Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India and is present in over 200 countries and territories around the world. We are committed to being an equal opportunity workplace and to providing an inclusive environment to all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, or any other status protected by law. Tata Communications and its Recruitment Partners do not charge any fee or security deposit from the candidate for offering employment.
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