ServiceNow Architect
Infosys
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Job Description
ServiceNow Senior Developer & Architect | GRC | HRSD | ITOM | CMDB | CSM | ITBM | ITAM
Experience: 7+ years
Locations: Bangalore, Hyderabad, Pune, Delhi NCR
We are hiring experienced ServiceNow Developers with strong hands-on expertise in the ServiceNow platform and deep functional or technical knowledge in one or more of the following modules: GRC, CSM, HRSD, CMDB, ITOM, ITAM, and ITBM. The ideal candidate will design, develop, configure, and optimize scalable solutions that improve enterprise workflows, automation, and service delivery.
Key Responsibilities
- Design, develop, and implement solutions on the ServiceNow platform based on business and technical requirements.
- Configure and customize applications, workflows, forms, business rules, client scripts, UI policies, catalog items, and integrations.
- Work across one or more core modules such as GRC, CSM, HRSD, CMDB, ITOM, ITAM, or ITBM based on project needs.
- Develop and maintain integrations with enterprise systems using REST, SOAP, IntegrationHub, and related technologies.
- Collaborate with stakeholders, business analysts, architects, and cross-functional teams to translate requirements into scalable solutions.
- Troubleshoot platform issues, perform root cause analysis, and ensure high performance, reliability, and security.
- Support platform upgrades, enhancements, testing, deployment, and post-production stabilization.
- Follow ServiceNow best practices, coding standards, documentation standards, and governance processes.
- Mentor junior developers and contribute to technical design discussions and solution reviews.
Required Skills and Qualifications
- 7+ years of overall IT experience with strong hands-on ServiceNow development and implementation expertise.
- Proven experience in at least one or more of the following ServiceNow modules: GRC, CSM, HRSD, CMDB, ITOM, ITAM, or ITBM.
- Strong knowledge of ServiceNow scripting including Business Rules, Client Scripts, Script Includes, UI Actions, and Flow Designer.
- Experience in JavaScript, HTML, CSS, and web service integrations such as REST and SOAP.
- Good understanding of ServiceNow platform architecture, data model, security, and development best practices.
- Hands-on experience in customization, configuration, integration, and deployment on the ServiceNow platform.
- Knowledge of ITIL processes and enterprise service management concepts.
- Strong problem-solving, debugging, analytical, and communication skills.
- Ability to work effectively with distributed teams and stakeholders across multiple locations.
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) in relevant modules such as GRC, CSM, HRSD, ITOM, or ITAM
- ITIL Foundation certification is preferred
Education
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is preferred.
About The Company
Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
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