Service Agent, Gateway Operations 1
SES Satellites
We do not know your resume yet
Upload your resume to unlock your actual match score and identify important JD keywords before applying.
Recruiters may search these ATS Keywords in your resume
Keywords
Job Description
Contract Type: Permanent
Location(s):
Chennai, IN
Service Agent, Gateway Operations 1
Primary Responsibilities / Key Result Areas
- As member of a global Gateway Operations team, provide a qualitative approach to continuously improving SES’ ambition to ZeroOutage
- Be the first point of contact (engineering level-2) for any Gateway issues and work with solutions at the cutting edge of technology
- Provide exceptional customer support and serve as the main point-of-contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve technical issues at SES owned or managed Gateways and Teleport Infrastructure
- Monitor all Gateway elements including ground based large aperture Antennas, RF, Teleport Infrastructure, Network and terrestrial circuits and Control systems to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLAs)
- Ensure all events are properly documented, escalated and reported
- Initiate timely technical and management escalation as required
- Participate in the daily health checks and escalation point for any issue
- Gather, organize, and analyse large amounts of data with speed and accuracy as well as detect relationships and make decisions using sound methodical judgment
- Contributing to knowledge sharing and technical development to enhance team performance
- Work up to 12 hour rotating shifts that includes nights, weekends and holidays
- Ability to diagnose technical issues, facilitate resolution with customers, vendors, and internal/external agents
- Skilled in timely and appropriate technical and management escalation to maintain ZeroOutage standards
- Strong attention to detail in documenting, reporting, and escalating events in compliance with company procedures.
- Ability to ensure incident timelines and resolution steps are clear, accurate, and complete.
- Excellent communication skills to interface effectively with customers, vendors, and internal teams.
- Ability to explain technical issues to non-technical stakeholders and maintain customer satisfaction during issue resolution.
- Commitment to SES’s ambition of ZeroOutage through process improvements and adopting best practices in operations
- Flexibility to work in a 24/7 shift cycle, adapting quickly to evolving technologies and operational demands.
- Ability to collaborate with multidisciplinary teams to deliver efficient and effective solutions
- Commitment to continuous learning and training to keep knowledge and skills up-to-date
- Bachelor’s degree in Engineering, Satellite Communication, Computer Sciences or equivalent, coupled with professional vocational training and qualifications
- Minimum of 2 years’ experience in technical support experience in the satellite or wireless communications industry
- Technical support experience in the satellite or wireless communications industry
- Advanced knowledge and experience of Ground based Antenna systems
- Excellent command of Microsoft applications (Access, Excel, PowerPoint, Outlook, Visio, Word)
- Knowledge of the Satellite or Telecommunications / Satellite industry will be a plus
- Proficiency in real-time monitoring of gateway components, ensuring the health and performance of systems during 24/7 shift cycles
- Proficiency in English
For more information on SES, click here.
About The Company
SES Satellites
All of us have a story. At SES, we believe you should have the freedom to take your story wherever you want it to go – unlimited by geography, technology, or even gravity. This is why we provide an intelligent network comprising a multi-orbit constellation of Geostationary (GEO) and Medium Earth Orbit (MEO) satellites and extensive ground infrastructure – to deliver video and data solutions that connect more people in more places with content that enriches their personal stories. As a provider of global content connectivity solutions, we do the extraordinary in space to deliver amazing experiences everywhere on Earth. Because when everyone is empowered with content and connectivity, billions of experiences – and, thus, billions of stories – have infinite possibilities. Take your story anywhere. With SES.
How to Apply Better for This Job
This section explains the correct next step without forcing sign-in immediately.
Check ATS score before applying
Scan your resume for ATS readability, formatting issues, missing sections, weak keywords, and content gaps.
Customize your resume for this JD
Match your resume with the job description and add antenna , reporting , compliance , requisition , service level , keywords where they fit naturally.
Find similar jobs too
Do not depend on one opening. Use your resume to find similar frontend jobs across relevant job platforms.
Ready with your customized resume?
Once your resume includes the right skills and is ATS-friendly, you can apply directly on the source platform.
Market Insights:Best Operations Executive Jobs in India
Find the latest Operations Executive jobs across top Indian cities. Compare job counts by location and apply where hiring demand is higher.