Senior Technical Support Engineer -IP/MPLS Networking
Ribbon Communications
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Job Description
- 3 to 6 years of direct technical support experience involving customer interaction, troubleshooting, and deployment of solutions in IP-MPLS networks of varying scales.
- Expertise in several networking domains including: Routing Protocols: OSPF, ISIS, BGP, MP-BGP, Labeling Protocols: LDP, SR, RSVP, BGP-LU, Traffic Engineering, VPN Technologies: MPLS-TP/IP, L2VPN, L3VPN, E-VPN, and interworking of L2VPN and L3VPN, Layer 2 Switching: subnetting, VLANs, xSTP, VRRP, Protection and Restoration Mechanisms: FRR, Linear Protection, PW-R, LAG/MC-LAG, Timing Synchronization: IEEE 1588v2 PTP, SyncE, Quality of Service (QoS).
- Any certifications like CCNA, CCNP, JNCIA, or JNCIS-SP added advantage.
- Hands-on commissioning and diagnostics experience with network vendor products.
- Familiarity with network monitoring tools such as Wireshark and SolarWinds.
- Experience with ticketing systems like Salesforce, Oracle, or JIRA
- Education qualification: B.Tech/B.E
About The Company
Ribbon Communications
Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. To learn more about Ribbon visit rbbn.com.
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