Senior Sales Manager (Household)
IDFC FIRST Bank
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Job Description
Job Requirements
Job Title - Senior Sales Manager (Household)
Place of work - Mumbai
Business Unit - Retail Banking
Function -Branch Banking
Compensation - Best in Class in the Industry
Job Purpose:
The role entails managing and scaling up the retail branch banking business for the region by implementing strategies to achieve growth targets. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high quality customer service. The role bearer is responsible for identifying business potential areas for an acquisition of Current Account customers in assigned geographies and using enablers to guide a team to successfully converting the same. The role has a P&L responsibility contributing to the larger branch banking channel objectives.
Roles & Responsibilities:
- Mentoring a team of Sales Managers across assigned command area of branches
- Identifying leads for an acquisition of potential customers for assets products thus generating fee-based revenues
- Monitoring daily sales call to ensure acquisition process is followed including market coverage
- Activating Current accounts clients on transactions, thereby responsible for current account float delivery against assigned targets
- Imparting & refreshing product knowledge to team members, ensure complete updated product awareness within the team
- Responsible of timely resolution of customer queries
- Ensuring right level of staffing in the region for CA team
- Maintaining low team attrition
- Managing customer centric operations and ensuring customer satisfaction by achieving delivery & service quality norms
- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
- Recommend process changes in order to improve service efficiency and quality across the branch network
- Monitor the growth and execution as per the defined business plan
- Attract and retain best-in-class talent for key roles in their reporting structure
- Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
- Enable teams to drive growth targets by providing necessary support
About The Company
IDFC FIRST Bank
IDFC FIRST Bank stands out as the new-age bank in India, driven by principles of ethical banking, technological innovation, and societal welfare. With a strong commitment to serving customers ethically, the ‘Near and Dear’ Test, assures that our products meet the standards we'd want for our loved ones. We reject unethical income and simplify our offerings, eliminating fees on various services such as Savings Accounts, Debit Cards and transactions, making us the FIRST and only bank in India to do so. Our approach is customer-centric, with transparent and user-friendly products, levelling up the industry standards. Technological advancement is at the core of our banking experience. Our cutting-edge mobile app offers over 250 features, providing convenience and efficiency to our customers, including goal-based investing, digital payments, and personal finance management. For businesses, we provide on-the-go solutions for bulk payments, tax payments, and seamless integration with ERP systems, enhancing operational efficiency. In line with our commitment to social banking, we have a track record of financing millions of customers, including SMEs, livelihood improvement initiatives, sanitation projects, mobility loans, and home financing, with a focus on empowering and uplifting female entrepreneurs and supporting rural communities. As a Universal Bank, we offer a comprehensive suite of services, including corporate banking, trade finance, wealth management, NRI banking, and cash management, catering to diverse needs across sectors. Furthermore, environmental, social, and governance (ESG) considerations are deep rooted in our operations, reflecting our commitment to sustainable and responsible banking practices. We strive to create a new age, ethical and world-class bank, recognising our privilege and living up to the responsibility of positive contribution to the growth and development of the nation.
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