Senior DevTools Engineer / Atlassian Developer
McCain Foods
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Job Description
Position Type: Regular - Full-Time
Requisition ID: 42173
Role Overview
The Senior DevTools Engineer / Atlassian Developer will be responsible for designing, developing, and maintaining enterprise-grade workflows, automations, and integrations across Jira, Confluence, and ServiceNow. This role is hands-on and focuses on workflow engineering, system integrations, and AI-assisted enhancements to improve engineering productivity and ITSM alignment.
Key Responsibilities
- Design and implement complex Jira workflows including conditions, validators, and post-functions.
- Configure and customize issue types, fields, screens, schemes, and permission models.
- Develop and maintain Confluence templates, macros, and automated knowledge solutions.
- Implement Jira automation rules and advanced scripting using ScriptRunner (Groovy).
- Build and support bi-directional integrations between Jira and ServiceNow (SNOW).
- Synchronize incidents, problems, changes, requests, statuses, comments, and attachments between tools.
- Develop integrations using REST APIs, Webhooks, and OAuth-based authentication.
- Ensure data integrity, error handling, auditability, and loop prevention for integrations.
- Integrate Jira and Confluence with DevOps tools such as GitHub, Bitbucket, Jenkins, Azure DevOps, Slack, and Teams.
- Leverage AI capabilities for ticket summarization, intelligent routing, prioritization, and knowledge discovery.
- Create technical documentation and provide support to engineering and ITSM stakeholders.
- 15+ years of hands-on experience in DevTools, Platform Engineering, or similar roles.
- Strong development experience with Jira Software, Jira Service Management, and Confluence.
- Demonstrated experience integrating Jira with ServiceNow in enterprise environments.
- Strong understanding of Agile, DevOps, ITSM, and SDLC processes.
- Expertise in REST APIs, JSON, scripting, and automation frameworks.
- Excellent problem-solving, communication, and stakeholder management skills.
- Experience with Atlassian Cloud and cloud migration initiatives.
- Exposure to ServiceNow Flow Designer and scripting.
- Experience with AI/ML use cases such as NLP, summarization, and classification.
- Atlassian or Agile-related certifications.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here.
Job Family: Engineering & Technical
Division: Global Digital Technology
Department: Cloud Engineering
Location(s): IN - India : Haryana : Gurgaon
Company: McCain Foods(India) P Ltd
About The Company
McCain Foods
At McCain, we believe food plays an important role in people’s lives, with the power to bring individuals, families, and communities together. As a privately owned family company with over 67 years of experience, a presence in over 160 countries, and a global team of 23,000+ people, our values and culture are at the heart of everything we do. Our product quality, people and customer dedication help us achieve global sales in excess of CDN $14 billion. Through our investment and innovation agenda, we continue to be a global leader in prepared potato products, including our famous French Fries and appetizers. Guided by our purpose—celebrating real connections through delicious, planet-friendly food—we believe that working together with our teams, business and community partners will bring sustainable growth and positive change. At McCain, sustainability goes to the heart of our purpose as a business. That purpose means putting agronomy at the forefront of all we do to ensure healthier soils which lead to more sustainably sourced food. It means reducing our climate impact and supporting the communities where we operate—today, tomorrow and for generations to come. 🌱🥔🍟 Connect with McCain Foods on: Instagram: @McCainGlobal Twitter: @McCainGlobal YouTube: @McCainFoodsGlobal Threads: @mccainglobal 💛 #WeAreMcCain
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