Senior Associate- Social Media Excellence
Meesho
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Job Description
Key Deliverables:
- Monitor and manage customer issues across social media platforms, addressing potential escalations proactively
- Track customer sentiment and develop strategies to improve overall perception
- Maintain ownership of customer issues from initial contact to final resolution
- Create and manage dashboards to track key metrics (response time, resolution rate, sentiment improvement)
Role Responsibilities:
- Lead and manage a team of associates handling customer concerns with personalized, empathetic communication
- Develop and implement escalation protocols for swift resolution
- Collaborate cross-functionally to identify recurring issues and implement long-term solutions
- Establish Meesho as a benchmark for excellent social media management in e-commerce
About The Company
Meesho
Meesho is India’s fastest growing internet commerce company. We want to make eCommerce accessible to all. Our vision is to enable 100 million small businesses in India, including individual entrepreneurs, to succeed online. Our mission is to democratise internet commerce by bringing a range of products & new customers online. What started as a reseller-focused platform six years ago has now emerged as a single ecosystem connecting millions of sellers, consumers and entrepreneurs. Want to know more. Check us out on Twitter: https://twitter.com/Meesho_Official
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