Role: Salesforce Commerce Support Analyst

Experience: 4–6 Years

Location: Chennai/ Bangalore

Work Mode: WFO

Shift Timing: 4:30PM – 2:30AM

About the Company

Movate, formerly called CSS CORP, is a new age services company that harnesses the power of digital technologies to reimagine customer engagements. We enable businesses to anticipate and face disruptions effectively through our digital, technology and support services. We are a global customer experience and technology consulting services provider and a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. We have a diverse team of over 11,500 customer-centric thinkers, collaborators, and cocreators across 20 global locations. Role Summary We are seeking a skilled and dedicated Salesforce Commerce Cloud Support Analyst with 4+ years of experience to join our dynamic team. The Salesforce Commerce Support Analyst will play a crucial role in ensuring the smooth operation and ongoing improvement of our Salesforce Commerce platform. This role involves providing technical support, troubleshooting issues, collaborating with cross-functional teams, and contributing to the enhancement of the platform's functionality. The ideal candidate will possess a strong understanding of Salesforce Commerce, excellent problem-solving abilities, and effective communication skills.

Skills - Salesforce Commerce Cloud Business Analyst – Support/ QA experience Key

Responsibilities

• Provide prompt and effective technical support to end-users and internal teams regarding Salesforce Commerce-related issues. • Diagnose and troubleshoot technical problems, identifying root causes and implementing solutions in a timely manner. • Collaborate with other support teams to ensure a seamless resolution of complex technical issues. • Log, track, and manage support tickets using established ticketing systems. • Prioritize and categorize issues based on their severity and impact on business operations. • Communicate issue status, progress, and resolution to stakeholders and management. • Assist in the configuration, maintenance, and monitoring of the Salesforce Commerce platform. • Implement routine updates, patches, and enhancements to ensure the platform's stability and optimal performance. • Maintain accurate and up-to-date documentation related to technical issues, solutions, and best practices. • To support End of Month -EOM and Weekend extended support during EOM • Create user guides and training materials to support end-users in utilizing the platform effectively. • Collaborate with cross-functional teams, including developers, business analysts, and quality assurance, to identify opportunities for platform enhancement and process optimization. • Participate in regular meetings to discuss ongoing issues, upcoming releases, and improvement strategies. • Proactively identify areas for improvement in platform functionality, user experience, and support processes. • Contribute to the development and implementation of enhancements to the Salesforce Commerce platform.