RO:RL - Area Operations Manager
Axis Bank
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Keywords
Job Description
Role
Area Operations Manager
Key Responsibilities
1.Manage a team of Operations Manager and Customer Service Manager of respective Loan Center
2.Responsible for Disbursements of all products in the Loan Center
3.Responsible of satisfactory services to Customer at the Loan Centers
4.Training the team to handle activities as per prevailing policies
5.Monitoring and Tracking Operations and Customer Service Metrics
6.Coordinate with Central Operations during daily course of activities
7.Coordinate with Credit & Sales stakeholders ensuring smooth flow of Operational Activities
8.Aim at reduction of Concurrent Audit and Internal Audit observations
9.Managing Customer escalations and provide resolutions to all the complaints
10.Ensuring achievement of Championship of Operations and Customer Services
11.Organizing comprehensive induction training and handholding till new Joiners settle down
12.Ensure achievement of Cross Sell targets of the Loan Center
13.Responsible for office Administration & Lobby Management of Loan Center
14.Monitor Vendor Relationship
15.Ensure that the Loan Centers complies with all the regulatory as well as bank policies
Qualifications
Optimal qualification for success on the job is:
.Post-graduation / Graduation from a recognized institute
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
.Knowledge of banking products and services
.Knowledge of regulatory guidelines and norms
.Good communication (both verbal and written) skill in both English and the local language
.Ability to manage complex client situations
.Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
Ability to handle pressure and meet deadlines
About The Company
Axis Bank
Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 5000 domestic branches (including extension counters) with 15,751 ATMs & cash recyclers spread across the country. The Bank has 6 Axis Virtual Centres with over 1,500 Virtual Relationship Managers as on 31st March 2023. The Overseas operations of the Bank are spread over eight international offices with branches in Singapore, Dubai (at DIFC), and Gift City-IBU; representative offices in Dhaka, Dubai, Abu Dhabi, Sharjah and an overseas subsidiary in London, UK. The international offices focus on Corporate Lending, Coverage Business, Trade Finance, Syndication, Investment Banking, Liability Businesses, and Private Banking/Wealth Management offerings. Axis Bank is one of the first new generation private sector banks to have begun operations in 1994. The Bank was promoted in 1993, jointly by Specified Undertaking of Unit Trust of India (SUUTI) (then known as Unit Trust of India), Life Insurance Corporation of India (LIC), General Insurance Corporation of India (GIC), National Insurance Company Ltd. (NIC), The New India Assurance Company Ltd. (NIA), The Oriental Insurance Company Ltd. (OIC), and United India Insurance Company Ltd. (UIIC). The shareholding of Unit Trust of India was subsequently transferred to SUUTI, an entity established in 2003. GIC, NIC, NIA, OIC, UIIC have been reclassified from promoter category to public category. As on March 31, 2023, SUUTI and LIC are the promoters of the Bank. With a balance sheet size of Rs. 13,17,326 crores as on 31st March 2023, Axis Bank has achieved consistent growth and with a 5-year CAGR (2017-18 to 2022-23) of 14% each in Total Assets & Advances and 16% in Deposits.
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