Location: Mumbai (Preferred candidates from Chennai / Coimbatore / Madurai / Trichy / Tirunelveli / Andhra Pradesh / Telangana)

Job Title: Operation Manager

Work Experience: 5+ years

About Axis My India

Axis My India Limited is India's leading consumer data intelligence company, committed to enabling data-driven decision-making. It has launched the A App, a people empowerment platform designed to enhance the lives of a billion citizens by providing access to authentic information and practical solutions for everyday needs. The app follows a PHYGITAL model, leveraging Axis My India's vast network of 5,000+ locations across 700 districts. Powered by Google Cloud and Google Gen AI, it continuously learns and improves to deliver better user experiences. The company is spearheaded by Mr. Pradeep Gupta who is a leading name in market research and is India's top psephologist.

Roles & Responsibilities

The Business Operations Manager is responsible for overseeing and optimizing the company's operational processes. This role involves managing resources, developing strategies to improve efficiency, and ensuring that all departments work cohesively towards the organization's goals. The Business Operations Manager will collaborate with various teams to implement best practices, resolve operational issues, and drive continuous improvement.

Key Responsibilities:

1. Operational Strategy:

• Develop and implement operational strategies that align with the company's goals.
• Identify opportunities for process improvements and cost savings.

2. Process Management:

• Oversee day-to-day operations to ensure that business functions are efficient and effective.
• Streamline workflows to improve productivity and reduce operational costs.
• Monitor and analyze operational metrics to ensure targets are met.

3. Resource Allocation:

• Manage resources, including personnel, equipment, and budgets, to maximize operational efficiency.
• Coordinate with department heads to ensure optimal allocation of resources

4. Team Leadership:

• Lead and mentor operations teams, providing guidance and support to achieve department goals.
• Foster a culture of continuous improvement and accountability.

5. Project Management:

• Plan, execute, and oversee projects aimed at improving business operations.
• Ensure projects are completed on time, within budget, and meet quality standards.

6. Cross-Functional Collaboration:

• Work closely with other departments such as Finance, HR, Sales, and IT to ensure seamless operations.
• Act as a liaison between operations and other departments to resolve issues and improve communication.

7. Compliance and Risk Management:

• Ensure that all operations comply with company policies, industry regulations, and legal requirements.
• Identify and mitigate operational risks.

8. Reporting and Analysis:

• Prepare and present regular reports on operational performance to senior management.
• Use data-driven insights to recommend and implement improvements.

9. Vendor and Supplier Management:

• Manage relationships with vendors and suppliers to ensure quality and cost-effectiveness.
• Negotiate contracts and agreements to benefit the company.
• Oversee customer service operations to ensure a high level of customer satisfaction.
• Implement systems to handle customer feedback and improve service delivery.

Qualifications:

Education: Bachelor's degree in business administration, Operations Management, or a related field. A master's degree or MBA is preferred.

Experience: 5 to 9 years of experience in operations management, with at least 3 years in a leadership role.

Skills:

Strong analytical and problem-solving abilities.

Customer Service and Satisfaction.

Excellent leadership and team management skills.

Proficient in project management methodologies.

Ability to work under pressure and manage multiple tasks simultaneously.

Knowledge of business software and tools (e.g., ERP, CRM).

Strong communication and interpersonal skills.

Certifications: Relevant certifications such as PMP (Project Management Professional), Six Sigma, or Lean Management are advantageous.

Requirements

• Minimum 5 years of experience handling large field/ground force operations activities.
• Experience in the BFSI segment / Insurance, Logistics, telecom, Hospitality, FMCG / FMCD, Courier Company, leaning Institute undertaking government projects, NGO supporting programs of poor population, Skill Development Projects, Retail store set up across multiple locations sectors will be an added advantage.
• Profile requires minimum 70% of traveling across states.
• Should be fluent in the local language along with Hindi/English.
• Minimum Graduate

Benefits

• Opportunity to make significant contributions for India's foremost Consumer Data Intelligence Company.
• Competitive salary and health insurance package.
• Walking distance from Chakala metro station, making commuting easy and convenient.

At Axis My India, we value discipline and focus. Our team members wear brand on sleeves, adhere to a no-mobile policy during work hours, and work from our office with alternate Saturdays off. If you thrive in a structured environment and are committed to excellence, we encourage you to apply.