Lead ER & HR Compliance
IDFC FIRST Bank
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Job Description
Role/ Job Title: Lead-Employee Relations
Function/ Department: Employee Relations & HR Compliance
Job Purpose:
The Lead – Employee Relations will serve as the subject-matter expert and trusted advisor on all Employee Relations (ER) matters for Wholesale Banking, New Age Channels, and Contact Centres. This strategic role is responsible for fostering a fair, compliant, and people-first culture by partnering with senior leaders, HR Business Partners, and line managers. The incumbent will manage complex disciplinary and grievance cases end-to-end, design preventive ER programs, identify systemic risks through people-data analysis, and ensure ER practices are legally sound, consistent, and aligned with the bank’s values.
Roles & Responsibilities:
- Own end-to-end management of misconduct and disciplinary cases, ensuring alignment with bank policies and principles of natural justice.
- Ensure documentation, timelines, and archival of case files meet audit and regulatory standards.
- Drive timely resolution of cases while maintaining confidentiality, fairness, and legal defensibility.
- Provide expert guidance to HRBPs, business heads, and line managers on performance issues, conduct concerns, disciplinary actions, and remedial measures.
- Coach managers on investigation best practices, difficult conversations, disciplinary letters, and fair performance improvement plans.
- Act as the escalation point for high-sensitivity or high-impact cases and collaborate with senior leadership on resolution.
- Manage and resolve employee grievances through structured, empathetic, and timely interventions (e.g., informal conciliation, mediation, formal grievance hearings).
- Ensure grievance mechanisms are accessible, impartial, and perceived as fair across business units.
- Design and implement preventive ER initiatives such as manager workshops, employee awareness campaigns, leadership sensitization, and behavioral interventions.
- Partner with learning and leadership teams to embed consistent people-management practices across Wholesale Banking, Digital/New Age Channels, and Contact Centers.
- Analyze ER metrics and case trends to identify systemic risks and recommend policy, process, or capability interventions.
- Develop dashboards and periodic reports for senior leadership, Audit, Compliance, and Legal teams to highlight trends, risk outlook, and corrective actions.
- Lead policy formulation and periodic reviews for employee conduct, disciplinary procedures, grievance redressal, and related processes.
- Collaborate with Legal, Compliance, Risk, and Internal Audit to ensure ER processes meet regulatory requirements and mitigate litigation or regulatory risk.
- Ensure ER practices are aligned with statutory requirements, labor laws, and industry best practices.
- Support cross-functional investigations (e.g., fraud, ethics, regulatory matters) and represent ER in relevant committees.
- Promote inclusion, ethical behavior, and the bank’s values in everyday practice.
- Support organizational initiatives related to culture, compliance, and leadership development from an ER perspective.
- Contribute to cross-functional projects and committees as the ER representative.
Graduation: Bachelor’s degree any relevant stream
Post-graduation: Master's degree in Human Resources or Law (preferred).
Professional certifications in Labour Law, Employee Relations, or HR Compliance are an added advantage.
Experience:
- Minimum 15 years of progressive experience in HR or Employee Relations.
- Prior experience in banking, financial services, or other highly regulated sectors is preferred.
- Proven track record of managing complex ER cases, policy formulation, and stakeholder engagement.
- Strong understanding of labour laws, regulatory frameworks, and ER case management tools.
- Proficiency in data analysis and dashboard creation for ER metrics.
- Expertise in grievance handling, disciplinary procedures, and policy development.
- Ability to coach and influence senior stakeholders and line managers
- High ethical standards, discretion, and integrity.
- Strong interpersonal, communication, and conflict resolution skills.
- Analytical mindset with a proactive approach to risk identification and mitigation.
About The Company
IDFC FIRST Bank
IDFC FIRST Bank stands out as the new-age bank in India, driven by principles of ethical banking, technological innovation, and societal welfare. With a strong commitment to serving customers ethically, the ‘Near and Dear’ Test, assures that our products meet the standards we'd want for our loved ones. We reject unethical income and simplify our offerings, eliminating fees on various services such as Savings Accounts, Debit Cards and transactions, making us the FIRST and only bank in India to do so. Our approach is customer-centric, with transparent and user-friendly products, levelling up the industry standards. Technological advancement is at the core of our banking experience. Our cutting-edge mobile app offers over 250 features, providing convenience and efficiency to our customers, including goal-based investing, digital payments, and personal finance management. For businesses, we provide on-the-go solutions for bulk payments, tax payments, and seamless integration with ERP systems, enhancing operational efficiency. In line with our commitment to social banking, we have a track record of financing millions of customers, including SMEs, livelihood improvement initiatives, sanitation projects, mobility loans, and home financing, with a focus on empowering and uplifting female entrepreneurs and supporting rural communities. As a Universal Bank, we offer a comprehensive suite of services, including corporate banking, trade finance, wealth management, NRI banking, and cash management, catering to diverse needs across sectors. Furthermore, environmental, social, and governance (ESG) considerations are deep rooted in our operations, reflecting our commitment to sustainable and responsible banking practices. We strive to create a new age, ethical and world-class bank, recognising our privilege and living up to the responsibility of positive contribution to the growth and development of the nation.
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