Fault Management L1 Engineer 3
Nokia
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Job Description
The FM L2 engineer is troubleshooting the network , identifies the network related faults , do the field dispatch and service desk related activities. Also is doing the expert level investigation of the fault/incident or problem and localization of the failure area (e.g. network, infrastructure etc.). The failure resolution (“known errors”) is within the responsibility of this role, too.
How You Will Contribute And What You Will Learn
- Level 2 (L2) support handling advanced monitoring, fault isolation, root-cause analysis, and restoration. Identification of Key Technical Risks and Issues, develop mitigation plans.
- Preparation of MOP (Method of Procedure) covering Network Changes, Rollback, and Contingency.
- Review and validate network designs, configurations, and change plans before implementation.
- Provide technical guidance during critical network activities and major incidents.
- Ensure adherence to standard operating procedures and best practices during execution.
- Support post-change validation and stability checks.
- Collaborate with cross-functional teams to ensure smooth implementation of network activities.
- Document technical findings, lessons learned, and improvement actions.
You have:
- Bachelor’s degree or above in Computer Science Engineering, Electronic Engineering, Telecom or equivalent with 5 to 10 years of experience.
- Experience in designing and delivering solutions in IP-MPLS MP-BGP solutions: L2VPN, L3VPN.
- Hands-on experience & knowledge of Nokia Service Architecture.
- Detailed understanding of Border Gateway Protocol (BGP), Segment Routing, MP-BGP EVPN concepts and related technologies
- Experience in designing and delivering solutions such as BNG.
- Knowledgeable on Network Management Systems, networking concepts and related technologies
- Excellent in designing E2E Mobile Networks, Backhaul and Core Solutions and Concepts.
- Experience with document preparation (HLD and LLD), including configuration preparation for network build & deployment, troubleshooting, and fault isolation in live environments.
- Experience with following hardware:
- Routing & Switching: Cisco, HP, Arista FortiGate
- WIFI: Aruba, Cisco
- Firewall: Checkpoint, Cisco ASA, FortiGate, PaloAlto
- Application Delivery Controller: F5 LoadBalancer, Citrix NetScaler, Netskope, Radware
- SD-WAN: FortiNet, Cisco Catalyst, VMWare Velocloud
About The Company
Nokia
At Nokia, we create technology that helps the world act together. As a B2B technology innovation leader, we are pioneering networks that sense, think and act by leveraging our work across mobile, fixed and cloud networks. In addition, we create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. With truly open architectures that seamlessly integrate into any ecosystem, our high-performance networks create new opportunities for monetization and scale. Service providers, enterprises and partners worldwide trust Nokia to deliver secure, reliable and sustainable networks today – and work with us to create the digital services and applications of the future. For our latest updates, please visit us online www.nokia.com To view open positions and to apply, please visit: www.nokia.com/careers
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