
Customer Service & Operations Credit Analyst
NatWest Group
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Job Description
- We'll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs
- Specialising in Credit Operations, you'll respond to queries from customers and stakeholders promptly within agreed timelines
- This is a chance to build on your credit skills and experience in an engaging and fast-paced environment
- We're offering this role at senior analyst level
As a Customer Service & Operations Credit Analyst, you'll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you'll identify opportunities to enhance processes and enable the provision of a superior customer and business experience.
In Addition, You'll
- Review documentation including loan applications, disclosures, and credit evaluations
- Authorise and investigate all credit operations transactions
- Collect and analyse the required information from the customers and businesses
- Review credit operations processes which could be automated or enhanced to improve the customer and business experience
To succeed in this role, you'll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You'll also have the ability to adapt to fast-paced environments and you'll have effective organisation skills to deliver to deadlines.
You'll Also Need
- Customer service abilities along with customer and industry knowledge
- An awareness of changes in trends, policies, and regulations
- An understanding of our industry and its customers
- Experience of managing stakeholder relationships
About The Company
NatWest Group
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
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