Client Quality Assurance Analyst I
Interactive Brokers
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Job Description
- Monitoring and Evaluation:
- Performance Analysis:
- Feedback and Coaching:
- Reporting:
- Training Development:
- Quality Improvement:
- Compliance:
- Process Improvement:
- Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions.
- Communication Skills: Excellent verbal and written communication skills for providing feedback and creating reports.
- Coaching and Training Skills: Ability to provide effective coaching and guidance to agents.
- Attention to Detail: Keen eye for detail to identify errors and areas for improvement.
- Knowledge of Contact Center Operations: Understanding of contact center processes, metrics, and best practices.
- Problem-Solving Skills: Ability to identify and resolve issues related to call quality and agent performance.
- Proficiency in relevant tools and technologies: Experience with call monitoring systems, quality evaluation software, and reporting tools.
- Competitive salary package.
- Performance based annual bonus ( cash and stocks).
- Hybrid working model ( 3 days office/week).
- Group Medical & Life Insurance.
- Modern offices with free amenities & fully stocked cafeterias.
- Monthly food card & company paid snacks.
- Hardship/shift allowance with company provided pickup & drop facility
- Attractive employee referral bonus.
- Frequent company sponsored team building events and outings.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
About The Company
Interactive Brokers
Rated #1 Best Online Broker in 2023 for 6 consecutive years by Barron's. Interactive Brokers Group (Nasdaq: IBKR) and its predecessor companies have been building trading technology for over 45 years. Interactive Brokers Group’s consolidated equity capital exceeds $10 billion. Throughout its history, the company’s mission has remained unchanged: Create technology to provide liquidity on better terms. Compete on price, speed, size, diversity of global products and advanced trading tools. Interactive Brokers LLC is a member of NYSE, FINRA, SIPC. For more information, visit: ibkr.com
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