System Engineer

<div class="styles_JDC__dang-inner-html__h0K4t"><div> <br/> <div> ?The IT Help Desk Technician is responsible for providing support to end-users on technical issues by identifying,  troubleshooting,  and resolving hardware and software problems.  They provide assistance either by phone,  remotely or by traveling to the clients location.  Their responsibilities include installation,  upgrading,  and maintenance of operating systems and computer software,  troubleshooting network and connection issues,  advising on software or hardware upgrades,  providing basic training to the end-users in computer operation management,  recording technical issues and solutions in logs,  and direct unresolved issues to the next level of support personnel. </div> <div> ?<strong> System Engineer Customer Support</strong> ,  his role to be in expertise on below platform, ?</div> <ul> <li> ?In-depth knowledge on windows desktop OS?</li> </ul> <ul> <li> ?In-depth knowledge on Ubuntu desktop OS?</li> </ul> <ul> <li> ?L2 level network design implementation?</li> </ul> <ul> <li> ?Installation maintenance of client end devices such as (Desktop,  Laptop,  Printers,  Barcode scanner,  IP Phones etc. , )?</li> </ul> <ul> <li> ?E-Waste handling?</li> </ul> <ul> <li> ?Setting up conference room AV solution?</li> </ul> <ul> <li> ?Installation maintenance of Industrial PC used for production machinery. </li> </ul> <ul> <li> ?Installation maintenance of PC used for Shelling system Responsibilities?</li> </ul> <div> ?<strong> Certificate</strong> ?</div> <ul> <li> ?CompTIA A+?</li> </ul> <ul> <li> ?CompTIA Network+?</li> </ul> <ul> <li> ?CompTIA Security+?</li> </ul> <ul> <li> ?Based on ticket raised to ITHelpDesk,  responding to client calls and troubleshooting the same. ?</li> </ul> <ul> <li> ?Traveling to the client s location or connecting via remote link to troubleshoot the issues. ?</li> </ul> <ul> <li> ?Installing and upgrading operating systems and computer software. ?</li> </ul> <ul> <li> ?Troubleshooting networking and connection issues related to client end. ?</li> </ul> <ul> <li> ?Advising on software or hardware upgrades. ?</li> </ul> <ul> <li> ?Providing basic training to the end users in computer operation management. </li> </ul> <ul> <li> ?Record technical issues and solutions in logs. ?</li> </ul> <ul> <li> ?Direct unresolved issues to the next level of support personnel. </li> </ul> <ul> <li> ?Follow up with clients to ensure their systems are functional. ?</li> </ul> <ul> <li> ?Help to create technical documentation and manuals. ?</li> </ul> <ul> <li> ?Working with existing vendors to evaluate the new technology available and to provide management recommendations on how to use this technology. ?</li> </ul> <ul> <li> ?Installation of windows patches on all client end devices. ?</li> </ul> <ul> <li> ?Installation of AV on all client end devices. ?</li> </ul> <ul> <li> ?Configuring IP Phones with extension to the end users. ?</li> </ul> <ul> <li> ?Configuring all the client end devices such as Desktops,  laptops,  Tablets,  Mobile phones,  Printer / Scanners,  Barcode machines etc. , ?</li> </ul> <ul> <li> ?Configuring Thin clients Raspberry PI as an alternate for the PC and deploying the same in the production.  Maintain Asset tracking with license installed on each client devices. </li> </ul> <ul> <li> ??Installing registering all mobile device under mobile device management. ?</li> </ul> <ul> <li> ?Require to come on shift to support US operations. </li> </ul> <ul> <li> ?Dumping the E-waste on centralized location and disposing the same on frequent interval to the recycler and receiving certificate for the same. ?</li> </ul> <h2> ?More Information</h2> <p> ?<strong> Palani Selvaraj</strong> <br/> <strong> Recruiter Professional Consultant</strong> </p> <ul> <li> ?Strategic leader offering over 14+ years of multicultural experience in spearheading entire functions of HR Operations,  Talent Acquisition,  Talent Development,  Staffing,  HR Consulting,  Assessment,  Training,  and Operations maintaining relations with different parties including govt.  parties and others</li> </ul> <ul> <li> ?Experienced in representing Company before Govt.  Authorities like the Factory Inspectorate,  Addl.  Labor Commissioner,  Govt.  Labor Officer,  PF ESIC Authorities,  LWF Authorities,  District Magistrates,  and Police Department.  Affiliated with National HRD Network (NHRD),  ISTD,  NIPM,  SHRM,  CII EFSI<br/>  Recognized as a key resource with strong operations business skills with excellence in developing tools for recruitment and assessment for analyzing competencies and profiling; acquired business-aligned HR/ER acumen to meet the deliverables of the organization with a workforce of more than 1000</li> </ul> <ul> <li> ?Drove entire functions of talent acquisition,  training development,  coordinating with the HR development team; introduced numerous employee engagements activities and Implemented strategies like restructuring pay package,  and HR care,  and improving the employee retention rate also reduced apprentice attrition level by 60% through introducing innovative employee benefits incentives (flex time onsite day-care)</li> </ul> <ul> <li> ?Successfully managed direct indirect teams simultaneously; set inspirational goals for the team,  defined KPIs metrics for the HR Administration Team and ensured the achievement of the goals; collaborated with the senior level management team in the decision-making process; added value to the overall efforts of the organization in driving organizational objectives</li> </ul> <p> ?<strong> Gowtham Ragupathiraj</strong> <br/> <strong> Recruiter Professional Consultant</strong> </p> <ul> <li> ?An In-house Talent Acquisition professional with 3+ Yrs.  of experience in Technical Recruitment,  having experience in areas of Sourcing,  Talent Acquisition,  HR Analytics,  Talent Development and Employee Relations. </li> </ul> <ul> <li> ?Expertise in managing the complete range of tasks involved in the recruitment cycle including sourcing,  screening,  short listing,  scheduling conducting interviews,  background investigation,  Document Verification,  hiring also Onboarding of candidates. </li> </ul> <ul> <li> ?Applied sourcing methods to find qualified relevant candidates through different tools like internal databases and external job portals like Naukri,  and Indeed,  and Networking sites like LinkedIn,  Behance,  and GitHub. </li> </ul> <ul> <li> ?Worked on various domains like (IT,  Engineering,  Finance,  Supply Chain,  Sales,  etc. )</li> </ul> <ul> <li> ?Identified colleges,  PAN India Virtually Hired Onboarded 50+ GET during lockdown. </li> </ul> <ul> <li> ?Certified Tech Recruiter from Hirist and Devskiller</li> </ul> <p> ?<strong> Renukadevi Chandrasekar</strong> <br/> <strong> Recruiter Professional Consultant</strong> </p> <ul> <li> ?An In-house Talent Acquisition professional with 1+ Yrs.  of experience in Post recruitment. </li> </ul> <ul> <li> ?Experience in handling new joining on boarding processes and Personal File Management</li> </ul> <ul> <li> ?Supporting the recruitment team in hiring entry-level openings. </li> </ul> <ul> <li> ?Multilingual and trained to source in the Job portals</li> </ul> <ul> <li> ?Interested to explore the complete Recruitment Life Cycle. </li> </ul> <p> ?<strong> Vishnuprasaad Suriyakumar</strong> <br/> <strong> Talent Acquisition Specialist</strong> </p> <ul> <li> ?Talent Acquisition Specialist with 4+ years of experience in Technical Recruiting,  Sourcing,  Contract Hiring,  Lateral Hiring,  Candidates Engagement,  Outbound Training,  Bulk Hiring. </li> </ul> <ul> <li> ?Handling Full Recruitment Life cycle from initial sourcing,  Scheduling,  HR Interviews,  Candidate Engagement,  Employee Management,  Payroll Process,  Stake Holder Management,  Onboarding and Exit Process. </li> </ul> <ul> <li> ?Handled various hierarchy-level Hiring from Junior Engineers to Group Managers. </li> </ul> <ul> <li> ?Professional in Hiring (Cyber security,  SIEM Developer,  SIEM Content Developers,  Embedded Software and Hardware,  Android Developers,  C2H and C2C,  Python developer,  Angular Developers). </li> </ul> <ul> <li> ?Certified Human Resource Professional Perusing SAP Human Capital Management (HCM). </li> </ul> <ul> <li> ?A career ladder system,  which defines the career progression path for employees based on their skills,  experience,  and length of service</li> </ul> <ul> <li> ?Integrated career progression framework with other processes in the organization as performance reviews,  goals and OKRs,  and promotion management. </li> </ul> <ul> <li> ?Internal Hiring Advertising posts and promotion opportunities within the organization</li> </ul> <ul> <li> ?Providing employee development that readies workers for progression,  such as training,  coaching,  mentoring,  or involvement in special projects</li> </ul> <ul> <li> ?Regular Training Opportunities to develop skills at all levels</li> </ul> <ul> <li> ?Mentoring and Coaching schemes that give the individual s the attention they need</li> </ul> <p> ?Remote Working</p> <p> ?Medical Insurance</p> <p> ?Life Insurance</p> <p> ?Mental Well-being</p> <p> ?Family Support and Care</p> <p> ?Uniform</p> <p> ?Paid Holiday</p> <p> ?Learning Environment</p> <p> ?Subsidised Healthy Meals</p> <p> ?Work-Life Balance</p> <p> ?Annual Health Check-ups</p> <p> ?Teamwork</p> <p> ?Safety and Working for the Community</p> <p> ?Open and Transparent Culture</p> <p> ?<strong> Be curious</strong> </p> <p> ?Researching our company will help you in your application and in subsequent rounds of interviews too.  Find out about us and follow us on social media to know more about our company culture and values.  It would be helpful for you to visit our website and know more about our products,  people processes.  This will help you decide if a career with us is right for you,  and ensure that you send in your application with relevant and correct information. </p> <p> ?<strong> Complete the application</strong> </p> <p> ?Every job has a specific set of requirements.  In order to boost your chances of being hired,  please send in a complete application with all supporting documents and information that is needed by our team.  It is good to be accurate,  truthful,  and correct in your application.  We would recommend that you review your application before sending it to us,  and focus on quality of content rather than quantity of information. </p> <p> ?<strong> Referrals</strong> </p> <p> ?Referrals and references help boost job applications.  Getting someone to write a testimonial or recommendation for you can certainly strengthen your prospects.  Please be sure to include all contact details of the person who is referring you to us.  We may contact the person to find out more about you,  so making it a professional and honest referral will help you. </p> <p> ?<strong> Follow the instructions</strong> </p> <p> ?This is the biggest application tip that we can give you: read the instructions thoroughly before you send the application over to us.  Following the instructions correctly fully will ensure that your resume goes through the hiring process smoothly and gets processed by the right person at the right time.  It will increase your chance of being called for an interview and getting hired. </p> <p> ?<strong> Resume screening</strong> </p> <p> ?Send in your resume with all the information required.  We usually take 10 working days to look over the applications and arrive at a decision we promise to let you know either way.  If your resume is cleared,  you move to the next stage in the recruitment process. </p> <p> ?<strong> Preliminary meeting</strong> </p> <p> ?This can take place via a video call or a phone call,  or even a direct meeting.  This preliminary meeting gives us the chance to get to know you more and to clear you for the next round of assessment. </p> <p> ?<strong> Assessment round</strong> </p> <p> ?In this round,  you will go through a technical or a functional assessment depending on the role that you have applied for.  There is also a DiSC assessment round for candidates who apply to us for key roles. </p> <p> ?<strong> Final interview</strong> </p> <p> ?If you have made it this far then you get to meet the team leaders or top management of our company depending on the job that you have applied for.  The final interview helps us understand you even more before we hire you for the job. </p> <p> ?Coimbatore is one of the major metropolitan cities in the Indian state of Tamil Nadu.  It is surrounded by the Western Ghats mountain range to the west and the north,  with reserve forests of the Nilgiri Biosphere Reserve on the northern side. </p> <p> ?Coimbatore was rated as one of the safest cities in India for women,  and a major hub for manufacturing,  education and healthcare.  It is also referred to as the Pump City as it supplies nearly 50% of India s requirements of motors and pumps. </p> </div></div>

System Engineer - Customer Support

<div class="styles_JDC__dang-inner-html__h0K4t"><div> <div> <strong> <u> Role: System Engineer - Installation Support </u> </strong> </div> <div> <span> Location: Coimbatore/Mumbai </span> </div> <div> <span> Team: Tech Operations </span> </div> <div> <span> Years of experience: 5+ years </span> </div> <div> <span> Reporting to: Team Manager </span> </div> <div> <span> </span> </div> <div> <strong> <u> Company Background: </u> </strong> </div> <div> Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays, WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.  </div> <div> Most customers are seeing how &gt;20% savings can be achieved as well as creating a much-improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company. </div> <div> <strong> <u> </u> </strong> </div> <div> <strong> <u> Brief about Role Responsibilities: </u> </strong> </div> <div> As a System Engineer, you bring best practices to execute system set-up for system backend configuration to yield analytics model and bring an engineering mindset to discussion on how data is populated from its source Sensor devices to its use in providing the real estate optimization solutions.  </div> <div> You are analytic and bring structure to your work, you champion consistency and predictability and you are self-driven and motivated. You enjoy collaborating with different stakeholders to drive a system setup and are naturally able to collaborate with Installers, project engineers, device engineers as well as product business people.  </div> <div> </div> <div> Become an established technical troubleshooting expert supporting providing guidance to the Field Engineers globally to install Freespace products and resolve issues with products/connectivity. </div> <div> Responsible for on-fite deployments, post install reports, backend changes as per field inputs, System go-live and analytics set-up. </div> <div> Provide technical expertise for all questions arising during the trouble shooting process. Respond to questions arising from different client stakeholders with corresponding technical responses.  </div> <div> Use your project and internal / client stakeholder management expertise to develop, agree and deliver technical projects for larger complex issues. </div> <div> Identify trends and potential problem sources escalating, where necessary. Gather data and share finding </div> <div> Investigate queries and liaise with product team, if necessary, to ensure problems are resolved. Determine the root cause issues and thoroughly document resolutions and workarounds as Knowledge Based articles. </div> <div> Lead and participate in continuous improvement reviews to evaluate the process and identify areas for development. </div> <div> Be competent with how internal external third-party platforms operate. Establish key contacts relationships with internal external colleagues.  </div> <div> Act as a primary interface with the Development Team on any escalations from client users and own the resolution path for detailed technical solutions to issues. </div> <div> Develop and regularly maintain a great general knowledge of all Freespace products to help define new ways of trouble shooting investigation issues. </div> <div> Coordinate with Support team Account Management in the organization to provide updates on issues identified working progress. </div> <div> <strong> <u> The Person: </u> </strong> </div> <div> A genuine commitment to placing the customer first.  </div> <div> A positive can-do attitude, able to work on own initiative. </div> <div> Ability to make decisions, compile reports based on data analytics. </div> <div> Able to work fast and solve problems under pressure at times of high workload and competing priorities. </div> <div> Remain focused, composed, optimistic and flexible in difficult situations, resilient and bounce back from failures or disappointments. </div> <div> Focuses on results and desired outcomes and how best to achieve them. </div> <div> Comfortable working with ambiguity to question to gain full understanding. </div> <div> An ongoing commitment to learning and self-improvement. </div> <div> A willing and helpful person who thrives on providing support for the team to achieve their goals. </div> <div> Flexible; willing to shift work hours where needed to support global field Operations. </div> <div> </div> <div> <strong> <u> Required skills experience:  </u> </strong> </div> <div> <strong> <u> </u> </strong> </div> <div> Bachelor s degree in ENTC, Electronics, or relevant engineering stream. </div> <div> Minimum 5 years of experience in network and control systems. </div> <div> Knowledge of network services. </div> <div> Knowledge of Router and AP troubleshooting. </div> <div> CCNA certification/ knowledge is good to have. </div> <div> Strong cause-effect analytical abilities to solve problems. </div> <div> Understanding Prod and AWS (Lambda, Athena, S3) would be great to have. </div> <div> SQL proficiency medium to expert level. </div> <div> Strong problem-solving skills </div> <div> Team coordination experience. </div> <div> Excellent communication skills. </div> <div> Excellent Inter-personal Skills </div> <div> <strong> <u> Behaviors and Mindset:  </u> </strong> </div> <div> <br/> </div> <div> <span> Be passionate about understanding the business problem and using data to tell the stories in delivering solutions that drive client decisions.  </span> </div> <div> <span> A keen solution mindset that helps users achieve the best out of a product feature.  </span> </div> <div> <span> Clarity of thinking and an ability to explain complex logic and reasoning in simple language.  </span> </div> <div> <span> Convincing and confident with technical knowledge, yet humble and inclusive in getting buy-in from clients and partners.  </span> </div> <div> <span> Highly organized, able to manage multiple projects simultaneously.  </span> </div> <div> <span> Extremely client-focused as well as flexible and agile; able to adapt quickly and responsively to client needs.  </span> </div> <div> <span> Ensure high standards by instilling data quality checks, code reviews, and documentation in work and team practices.  </span> </div> <div> <span> Able to challenge solutions and processes in creating the best products and environment to work.  </span> </div> <div> <span> Unafraid to own mistakes.  </span> </div> <div> </div> </div></div>

System Engineer (Installation Support)

<div class="styles_JDC__dang-inner-html__h0K4t"><p>Provide Level 1 and 2 remote technical support for desktops, laptops, and mobile devices (Windows &amp; macOS).<br/><br/>Administer and support Office 365 services (Exchange Online, SharePoint, Teams, OneDrive, Intune).<br/><br/>Troubleshoot and resolve user issues related to email, connectivity, printing, access rights, and system performance.<br/><br/>Manage user accounts, groups, licenses, and security settings in Microsoft 365 Admin Center and Azure AD.<br/><br/>Perform patch management, software installations, and updates remotely.<br/><br/>Monitor system performance, availability, and usage to ensure high reliability and security.<br/><br/>Maintain and troubleshoot Active Directory, DNS, DHCP, file sharing, and basic network issues.<br/><br/>Coordinate with vendors and escalate issues when necessary.<br/><br/>Document technical procedures, FAQs, and solutions for knowledge base.<br/><br/>Participate in IT projects, migrations, and upgrades as needed</p><p>Administer and support Office 365 services (Exchange Online, SharePoint, Teams, OneDrive, Intune).</p><p>Candidate Profile</p><p>Proven experience as a System Administrator or IT Support Engineer.</p><p>Hands-on experience with Microsoft 365 services and tools.</p><p>Familiarity with Azure Active Directory, Exchange Online, and Intune.</p><p>Strong troubleshooting and analytical skills.</p><p>Good understanding of networking concepts (VPN, DNS, DHCP, firewalls).</p><p>Experience with remote support tools like N-able,LogMeIn, Quick Assist.</p><p>Excellent communication and customer service skills.</p><p>Ability to work independently and manage multiple tasks in a remote environment. _</p></div>

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