Join our dynamic and fast-growing team, where you’ll have the opportunity to lead impactful projects and drive meaningful change in our warehouse operations. At our company, we value innovation, efficiency, and employee growth. You’ll collaborate with passionate professionals dedicated to operational excellence and customer satisfaction, all while contributing to a culture that recognizes and rewards your contributions.

Job Summary:

We are seeking a highly motivated Warehouse Manager to oversee and optimize our warehouse’s daily operations, including inbound receiving, inventory management, outbound shipping, reverse logistics, and customer support. This role requires a dynamic individual who can lead cross-functional projects, streamline processes, and drive operational excellence to support the company’s growth. The ideal candidate will have a proven ability to manage complex logistics operations, implement efficient processes, and maintain high customer satisfaction.

Key Responsibilities:

• Operational Excellence: Lead and ensure peak efficiency and accuracy in warehouse operations, prioritizing customer satisfaction through effective supervision, training, and goal-setting for the warehouse team.
• Inventory & Logistics Management: Oversee daily operations, ensuring precise inventory control and streamlined logistics processes.
• Project Leadership: Manage end-to-end warehouse-related projects, including requirements gathering, development, testing, training, deployment, and post-launch support.
• Effective Communication: Provide timely updates on project milestones, delays, and challenges to internal teams and key cross-functional stakeholders.
• Process Optimization: Develop, document, and improve warehouse processes and reporting systems to achieve operational efficiency.

Qualifications & Requirements:

• Experience: Minimum of 5+ years in warehouse operations with a strong track record of success.
• WMS Expertise: Hands-on experience with Warehouse Management Systems (WMS) is required.
• Customer & Vendor Collaboration: Proven ability to collaborate with clients and vendors, ensuring exceptional inventory management performance.
• Process Development: Skilled in defining and improving processes, identifying key controls, and monitoring workflows to enhance operational effectiveness.
• Bilingual Communication: Strong written and verbal communication skills in both English and Mandarin are required to engage effectively across all organizational levels.
• E-commerce Fulfillment Experience: Experience managing warehouse operations supporting e-commerce platforms such as TikTok Shop, Amazon, Shopify, or other direct-to-consumer channels is strongly preferred.