Techno Functional Lead Salesforce (Multi-Cloud)
Tata Consultancy Services
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Keywords
Job Description
Must Have Technical/Functional Skills
- Support Lead, Salesforce Sales Cloud, Service cloud, Apex, LWC, CRM A
- We are seeking an experienced Senior Techno Functional Lead role with strong hands-on expertise across multiple Salesforce Cloud solutions.
- The ideal candidate will have good technical & functional knowledge, and proven experience designing scalable enterprise solutions on the Salesforce platform.
- This role involves Enhance dashboard management, Salesforce advanced administration knowledge, solution architecture support, complex custom development, integrations, performance optimization, and technical mentorship.
- Onsite-Offshore Co-ordination, Mentorship and Trainings
- SMEs, Business and Client meetings
- Enhancement dashboard management
- Project/Production Support Activities (Sustainment/CD)
- Stakeholder Communication and Collaboration
- Continuous Improvement and Innovation
- Risk/Issues/Triage Management and Strategies
- Strong experience in most/all of the following:
- Sales Cloud
- Service Cloud
- Experience Cloud (Communities)
- CRM Analytics (Preferred)
- Salesforce Development
- Apex (advanced)
- Lightning Web Components (LWC)
- Aura Components
- Visualforce
- SOQL / SOSL
- Batch Apex, Queueable, Future methods
- Platform Events
- Flow (record-triggered & screen flows)
- Triggers & Trigger Frameworks
- Custom Metadata & Settings
- Salesforce Administration
- Process Automation (Flows, approval process etc.)
- Enhancement Dashboard management with Sprint user stories.
- DevOps & AI Tools
- Copado / Gearset (preferred)
- Jira / Agile methodology
- Github Copilot
- Certifications (Preferred)
- Salesforce Platform Developer I
- Salesforce Administrator
- Sales Cloud / Service Cloud Consultant
- Soft Skills
- Strong analytical and problem-solving skills
- Excellent communication skills
- Ability to work independently and lead initiatives
- Stakeholder management experience
- Agile/Scrum experience
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
About The Company
Tata Consultancy Services
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 56 years. Our consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through our unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 601,000 of the world’s best-trained consultants in 55 countries. *Caution against fraudulent job offers*: TCS doesn't charge any fee throughout the recruitment process. Refer here: on.tcs.com/3i9X5BU
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