We are seeking a talented individual to join our team at Marsh. This role will be based in Kansas City. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Team Leader is a seasoned people manager based in Kansas City who guides develops, and manages account management professionals across multiple lines of coverage within a “One Broker” model. The Team Leader ensures exceptional client service, operational excellence, and alignment with organizational goals; fosters collaboration; implements process improvements; and promotes technical expertise to support complex insurance placements, client retention, and business growth. This role supports the Senior Team Leader, and is a manager of approximately 10-12 account managers while also managing a small number of complex clients

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We will count on you t

• o:Lead, mentor, and develop account managers across multiple lines of insurance by setting clear performance expectations, conducting regular reviews, and supporting ongoing professional growth and cross-trainin
• g.Promote knowledge sharing, continuous education, and cross-functional training to build technical depth and resilience within the tea
• m.Oversee daily operations for insurance placement and client account management, ensuring adherence to best practices, data accuracy, and regulatory and internal policy complianc
• e.Manage a small portfolio of complex client accounts, acting as escalation point for client or market issues and ensuring timely renewals, contract execution, and procedural complianc
• e.Drive strategic initiatives to improve workflow efficiency, client satisfaction, and operational metrics; monitor KPIs and apply data-driven insights to prioritize improvement
• s.Maintain strong relationships with clients, carriers, underwriters, and internal partners; collaborate on growth and retention strategies to support sales goal
• s.Monitor market trends, underwriting practices, and regulatory changes across insurance classes; translate market intelligence into actionable guidance for clients and the tea
• m.Foster a culture of accountability, commercial excellence, and integrity while collaborating with product leaders, sales, underwriting, legal, and technology teams to standardize processes and adopt workflow/placement tool

s.
What you need to ha

• ve:Bachelor’s degree in Business, Insurance, Finance, or a related field, with 5–7 years’ experience in insurance brokerage, placement, or risk management covering Property, Casualty, and Executive Protection (FINPR
• O).At least 1 year of experience managing teams and complex client accounts, including implementing strategic initiativ
• es.Broad placement knowledge across multiple lines of business and proven ability to support large-scale operational strategies that improve efficiency and client satisfacti
• on.Strong attention to detail, organizational ability, problem-solving, and decision-making skil
• ls.Excellent communication, negotiation, and stakeholder-management capabiliti
• es.Analytical mindset with proficiency in data analysis, process improvement, and a consistent client-focused approach to enhance the client experien

ce.
What makes you stand

• out:Relevant broker licenses or certifications (e.g., insurance broker license in the U.S.) are prefer

red.
Why join our

• team:We help you be your best through professional development opportunities, interesting work and supportive lea
• ders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communi
• ties.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-b

eing.