Quality Assurance Specialist

Position Description

Quality Assurance Specialist reports administratively to the Director of Training and Compliance, and Quality Assurance. The Quality Assurance Specialist manages the day to day activities of the Quality Assurance Department. Monitors performance and quality control activities to ensure the accurate and timely completion of core contract administrative activities conducted by PBCA staff. In addition, monitors and manages cyclical and concurrent quality control reviews for all scheduled contract administrative activities and unscheduled analysis requested by Department Managers. Candidate must be self directed to complete daily and monthly reporting requirements as dictated by the Director.

This position is located in Nashville, TN but may also be filled at other CGI office locations.

Your future duties and responsibilities

Manages performance and timely reporting of all tasks as defined in the Quality Assurance Work Plan, U.S. Department of Housing and Urban Development Regulations, Guidelines, Procedures, Handbooks, and Notices, Memorandum of Agreement, Subcontract Agreement, and Business Process Policy and Procedure Manuals:

Possess outstanding knowledge of and not limited to HUD Regulations, Handbooks, Notice, ACC Requirements and Statement of Work, CGI Policy and Procedures and Compliance Requirements.

Auditing of ACC IBPS Tasks:

Management and Occupancy Review

Documenting Owner Civil Rights and Compliance

Processing Rental Adjustments

Owner Opt Out Notices and Contract Termination

Owner Opt Out and HAP Contract Termination: submit resident data to HUD

Life Threatening Health and Safety issues

Non Life Threatening Health and Safety issues

Budgets, requisitions and revisions

Renewals of expiring HAP Contracts

PBCA Invoice

Schedule and maintain Auditing Records, Off Site Review and Client Quality Review Responses

Development and Maintenance of Quality Control Plan and Quality Control Operation Manuals

Ensure Policy and Procedure Manuals are in Compliance with HUD Regulations, Handbooks, Notice, ACC, and CGI Policy

Participate in monthly, quarterly workshops and staff meetings to provide continual education of policy and procedure

Participate with HUD meetings as requested

Participate with weekly, monthly, quarterly local and state office meetings

Review HUD Policy Issues Log and update quality assurance protocols as required

Conduct Monthly Peer to Peer Quality Assurance Review

Prepare Monthly and Quarterly Compliance Assessment Reports based on Quality Assurance Analysis

Travel required (25% or less or subject to business need)

The Quality Assurance Staff may at times perform operational tasks and manage portfolios during staffing shortages and ramp up of new project initiatives, approve bank transactions and execute HAP Contracts on behalf of our PBCA client.

Required Qualifications To Be Successful In This Role

Must be self directed requiring minimal supervisory support.

Proactively stay abreast of HUD Regulations, Handbook, ACC requirements and CGI Policy and procedures.

Perform assigned tasks timely and accurately.

Communicate and share ideas clearly, concisely, and effectively.

Work collaboratively with Client and HUD personnel along with CGI partners at all levels of the organization.

Due to the nature of this government contract, US Citizenship is required.

Desired Skills:

Communication

Detail-oriented

Analytical Thinking

Problem Solving

Technical Writing

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $46,900.00 $95,700.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well being programs
  
  

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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.