Job Title: Inside Sales Representative

Location: Salt Lake City, Utah

Reports to: Manager, Sales

Overview

The Inside Sales Representative interacts directly with our customers, driving sales, providing sales support and customer service. While providing excellent service and building the business with existing accounts and seeking new opportunities. This role contributes to the sales team by meeting or exceeding monthly sales targets while increasing profitability and providing professional sales assistance and customer service.

Key Responsibilities and Accountabilities

• Respond to customer inquiries and determine full scope of client needs regarding product solutions, pricing and potential delivery dates.

• Collaborate with external sales, including commissioned representatives to:

o Provide quotation support across the broad spectrum of Thermon products

o Assist in identifying opportunities for the external sales team to manage

o Prospecting initiatives to a potential customer list as provided by marketing or external sales

• Prospect for other potential applications in both new and existing client base.

• Participate in lead generation strategies and follow up activities.

• Evaluate current quote conversion rates and incoming order dates to devise and execute win-back strategies

• Maintain a log of which customers have been contacted - CRM, the outcome of each interaction and issues that need to be flagged for follow up

• Provide customers with product information and technical support where required

• Other tasks assigned by management team

Qualifications

• Post-secondary technical diploma or degree; and/or

• Three or more years of related experience in the industry--successful industrial order management or customer service experience in a technologically advanced environment or suitable background in an industrial engineering, project management or operations environment.

• Minimum of 3 years work experience in telephone sales or business development sales

• Microsoft Dynamics AX experience is considered an asset

• Work experience quoting and handling orders for engineered product solutions is a plus

Key Characteristics, Competencies and Skills

• Able to perform in a high-volume, results-focused work environment.

• Able to prioritize workload and handle multiple tasks simultaneously.

• Able to quickly learn technical concepts and product applications.

• Able to understand the customer’s application and provide solutions and quotations that meet the customer’s requirements.

• Able to use Microsoft Windows 7. Outlook. Word. and Excel.

• Able to work effectively with minimal direct supervision (i.e. self-motivated).

• Working knowledge of mechanical, electrical and heat transfer concepts.

• Knowledge of ISO quality systems.

• Superior analytical problem-solving skills.

• Superior attention to detail and quality.

• Superior interpersonal skills.

• Superior verbal and written English communication skills.