Director, Product Program Management

Location: Houston, Texas

Department: PMO

The Opportunity

The Director, Product Program Management is responsible for providing strategic and operational leadership across Integra's product portfolio, including new product introduction (NPI/FOK), production programs, product changes, launches, and lifecycle management. This role leads cross-functional teams to ensure on-time delivery, financial performance, operational readiness, and exceptional customer satisfaction while driving standardization, risk management, and continuous improvement across the organization.

This role is responsible for leading, mentoring, and developing a team of Program Managers and while also directly owning, sponsoring, or coordinating other strategic projects that require cross-functional alignment, executive visibility, accelerated execution, or enterprise-level problem solving. These projects may include Value Stream transformation priorities, customer recovery actions, process standardization, launch readiness, capacity readiness, and other business-critical initiatives assigned by leadership.

The Director serves as a key interface between customers, executive leadership, Value Stream leaders, and functional teams, ensuring alignment between business objectives, customer commitments, product strategy, operational execution, and financial performance.

What you will do?

Strategic Program Leadership & Execution

• Own and oversee a portfolio of product programs, FOK/NPI initiatives, production programs, product changes, and strategic customer projects, ensuring alignment with business strategy, financial targets, customer requirements, and Value Stream priorities.
• Provide leadership and governance across all program phases, including scope, schedule, cost, quality, customer commitments, capacity readiness, supplier readiness, manufacturing readiness, and operational execution.
• Establish and deploy standardized program management methodologies, tools, metrics, dashboards, escalation paths, and decision logs across the organization.
• Champion and ensure rigorous application of APQP, phase-gate, launch readiness, and program governance processes for new products and high-impact product changes.
• Lead enterprise-level risk assessment, mitigation planning, recovery planning, and escalation for complex, high-impact risks.
• Ensure robust documentation, milestone traceability, decision logs, issue tracking, lessons learned, and countermeasure follow-through across all programs.
• Drive continuous improvement through process simplification, best-practice sharing, and removal of execution barriers across the business
  
  

Program Manager Team Leadership & Organizational Alignment

• Lead, mentor, and develop Program Managers, and cross-functional team members to build a high-performing program organization.
• Set clear expectations for project planning, milestone management, risk management, stakeholder communication, escalation, documentation, and follow-through.
• Ensure clear ownership, accountability, and points of contact across all functional areas and Value Stream teams.
• Facilitate effective cross-functional collaboration and resolve conflicts between functional priorities, customer commitments, resource constraints, and operational needs.
• Communicate program status, risks, dependencies, and performance to executive leadership, ensuring timely engagement and decision-making.
• Engage senior management and executive leadership to drive resolution of unresolved issues, resource constraints, and systemic risks.
  
  

Strategic Projects & Transformation Ownership

• In addition to leading the Program Manager team, directly lead, sponsor, or coordinate other strategic projects that require cross-functional alignment, executive visibility, and disciplined execution.
• Drive transformation projects tied to the Value Stream operating model, operational readiness, process standardization, customer recovery, launch acceleration, and other business-critical improvement efforts.
• Translate strategic priorities into practical project plans with clear owners, milestones, decision points, escalation triggers, and measurable outcomes.
• Partner with functional leaders to remove barriers, simplify processes, improve handoffs, and strengthen accountability across the end-to-end product and project lifecycle.
• Support executive leadership with decision-ready updates, options, risks, tradeoffs, and recommended countermeasures for complex or time-sensitive business priorities.
  
  

Customer & Stakeholder Management

• Serve as the senior escalation point and trusted partner for customers across the program lifecycle.
• Ensure all customer deliverables, commitments, and communications are executed with discipline, transparency, urgency, and follow-through.
• Lead and/or oversee customer reviews, executive updates, program health reporting, launch readiness reviews, and recovery planning discussions.
• Coordinate and participate in customer visits, executive briefings, product roadmap discussions, and program reviews.
• Proactively manage customer expectations, recovery plans, and communication strategies during program challenges while instilling confidence in Integra's approach.
  
  

Financial & Business Accountability

• Own portfolio-level and program-level financial performance, including cost, margin, investment tracking, schedule adherence, launch readiness, delivery performance, customer satisfaction, and revenue realization.
• Partner with Finance and Operations to ensure accurate forecasting, resource planning, investment prioritization, and cost control.
• Ensure programs and strategic projects meet or exceed financial objectives while balancing quality, delivery, customer satisfaction, operational capacity, and business performance.
  
  

Required Qualifications

• Bachelor's degree in technical, engineering, business, or related discipline preferred. 15 years of relevant leadership, program management, product development, or operational experience may be considered in lieu of formal education.
• 10+ years of progressive experience leading complex product development, program management, NPI/FOK, production, launch, operational readiness, or portfolio management initiatives.
• Experience leading Program Managers, and/or matrixed cross-functional teams through complex customer, product, and operational priorities.
• Working knowledge of the Data Center Industry, mission-critical environments, advanced manufacturing, or similar technical/industrial environments preferred.
• Strong technical and business understanding of engineering, manufacturing, assembly processes, part flow, supplier readiness, lead times, launch risks, issue resolution, and recovery planning.
• Self-confidence balanced with tact to challenge functional leaders to keep commitments while maintaining effective partnerships.
• Must be self-driven with an acute sense of urgency and strong ownership for outcomes.
• Outstanding interpersonal skills required to manage difficult circumstances, competing priorities, customer concerns, and cross-functional disagreements.
• Ability to manage the customer by tactfully requiring timely information, selling recovery approaches, and minimizing customer reactions to delays by instilling confidence in Integra's proposed approach.
• Ability to create and think through complex development and execution plans, identify gaps and risks before they create issues, and recommend practical countermeasures.
• Outstanding organizational skills and discipline to build detailed project plans while maintaining the macro view of business impact, customer commitments, and Value Stream priorities.
  
  

Preferred Qualifications

• PMP, PgMP, Lean Six Sigma, Agile, or equivalent certification preferred.
• Portfolio Management; Product Lifecycle Management; Cross-Functional Leadership; Financial Acumen; Risk Management; Executive Communication; Operational Readiness; APQP / Phase-Gate; Process Standardization; Customer Management; Transformation Execution.
  
  

How We Support You

We believe your best work happens when you feel supported - professionally, personally, and financially. That’s why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future.

• Performance-driven rewards – Competitive pay with incentive opportunities that recognize your results and contributions.
• Comprehensive healthcare – Medical, dental, and vision coverage that supports you and your family’s total well-being.
• Security and peace of mind – Life and disability insurance programs that provide protection when it matters most.
• Flexible benefits options – A variety of voluntary benefits so you can personalize coverage to fit your needs.
• Time to recharge – Generous paid time off to relax, travel, and maintain a healthy work-life balance.
• Investing in your growth – Education assistance and tuition support to help you build skills and advance your career.
• Planning for the future – Retirement and savings programs that help you achieve long-term financial confidence.
  
  

Come build with us

At Integra, we’re driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability - helping our clients build and operate the mission-critical infrastructure that powers today’s digital world. Integra is a vertically integrated company - owning and managing every phase of the process from site selection and design to manufacturing, procurement, commissioning, and warranty. This approach allows us to move faster, solve challenges more efficiently, and deliver exceptional outcomes for our partners.

What truly sets Integra apart is our people. We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration, accountability, and continuous improvement - because in a rapidly evolving digital landscape, excellence and adaptability matter.

Joining Integra means being part of a company that is shaping the future of data center infrastructure. If you’re passionate about innovation, impact, and building systems the world depends on, you’ll find the opportunity to grow and make a difference here.

Equal Opportunity Statement

Integra provides equal employment opportunities for all people. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact talent_acquisition@integra.com