Aftermarket Account Manager

Company Overview:

Nelson Global engineers, manufactures, and distributes clean and efficient Air & Fluid Transfer, NVH, Complex Structural, Acoustic, and Thermal Management Solutions. Nelson Global partners with the world’s leading OEMs. With 22 global manufacturing and distribution facilities and unparalleled engineering and innovation capabilities, Nelson Global provides mission-critical solutions with the highest degree of reliability at the lowest cost. Our dedication to serving our employees, partners, and the planet responsibly is realized across three pillars of sustainability: environmental, social, and governance. By empowering our people, reducing waste, and developing innovative and efficient systems, we support the communities and resources that spur the industries and technologies of the future.

Position Overview:

The Aftermarket Account Manager is responsible for driving profitable growth in Nelson Global's aftermarket business by expanding sales, developing new business opportunities, and strengthening relationships with distributors, dealers, fleet customers, and other key accounts. This role manages the aftermarket product portfolio, pricing, inventory, and profitability while partnering with engineering, operations, sourcing, marketing, customer service, and senior leadership to deliver exceptional customer service and business results.

Primary Responsibilities & Duties:

Financial & Operational Performance

• Focus on revenue growth and margin growth in the aftermarket business
• Partner with Supply Chain and Operations to optimize inventory levels and product availability
• Provide accurate sales forecasts and maintain opportunity pipelines within the CRM system
• Analyze market trends, competitive activity, pricing, and customer feedback to identify growth

Business Growth & Account Management

• Manage and grow a portfolio of aftermarket distributors, dealers, fleet customers, and strategic accounts
• Identify, develop, and onboard new customers and channel partners
• Achieve or exceed revenue, gross margin, and new account objectives
• Conduct regular business reviews and develop joint growth plans with key customers
• Represent the company at customer meetings, industry events, and trade shows

Product & Portfolio Management

• Manage the aftermarket product portfolio, including product launches, lifecycle management, and pricing
• Develop competitive pricing strategies and maintain customer price lists
• Create and support marketing materials, product promotions, and distributor training
• Maintain a strong understanding of customer applications and the aftermarket product catalog

Cross-Functional Collaboration

• Partner with Engineering, Operations, Sourcing, Customer Service, Marketing, and Commercial teams to support customer requirements and execute business objectives

Other Duties

• This job description is not intended to be exhaustive
• The employee may perform other duties assigned by the VP & GM to meet the ongoing needs of the company

Required Education & Experience:

• Bachelor’s degree in business or related field, or equivalent combination of education and experience
• Five (5) or more years of account management or outside sales experience
• Demonstrated success achieving revenue and profitability goals
• Experience using CRM software and Microsoft Office

Preferred Experience:

• Experience in aftermarket, industrial distribution, heavy-duty truck, or off-highway markets
• Experience managing large product catalogs or high-SKU product lines
• Technical aptitude with the ability to understand customer applications
• Experience with ERP systems such as SAP, Oracle, or Epicor

Skills & Abilities:

• Customer Relationship Management
• Business Development
• Product & Technical Knowledge
• Financial & Commercial Acumen
• Data Analysis & Forecasting
• Negotiation & Influencing
• Strategic Planning
• Cross-Functional Collaboration
• Results Orientation
• Ability to travel

Working Conditions

• This is primarily an indoor office position requiring frequent sitting and occasional standing and walking.
• May occasionally lift, carry, push, or pull up to 25 pounds
• Frequent reaching (desk/waist level, overhead), occasionally reaching below waist level
• Frequent use of computer/mouse and typing
• Occasionally driving and/or traveling
• May spend time walking or standing in the distribution center on concrete floors
• Occasionally required to learn new tasks, adapting to changes in the work environment
• Specific vision abilities required by the job include close vision, depth perception, and the ability to adjust focus
• Hearing capacity required to maximize ability to understand all verbal communication and react accordingly