Job Description for Windows Admin


3+ years of experience in Windows Administration, Active Directory, Hyper-v Administration, MS cluster Administration, Networking, Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles.
Need to be flexible to work in shifts and work from Office.


Technical Skills:-

• Extensive troubleshooting skills and problem-solving ability required for Windows OS, AD, Windows Cluster and Hyper-V.

• Hyper-V - Good knowledge and experience required for Installation, Configuration and end to end management of Hypervisor and VM running on Hyper-V.

• Cluster - Good Knowledge and experience required for MS Failover Cluster Installation, configuration and troubleshooting of cluster issues.
• Windows - Server 2016 till 2025 installation, configuration, and end to end support for OS related issues. Dump file analysing.
• Patching - Good Experience required in Windows Server OS patching and Hyper-V host patching.
• Good Knowledge required on DNS, DHCP and GPO
• Basic knowledge on Azure public cloud .

• Tools - Good experience required on various MS tools like , Perfmon , procmon and netmon.

• Scripting Good to have PowerShell scripting knowledge.

• Process Good Knowledge on ITIL process.

Soft Skills

• Strong communications skills Excellent spoken and written English communication.
• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
• The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
• Demonstrable troubleshooting skills
• Cross-team collaboration