About Us

Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G.

https://ribboncommunications.com/

Job Summary:

We're seeking an experienced Technical Support Engineer to join our team, focusing on providing top-notch technical support for our customers using Ribbon's networking solution/products. The ideal candidate will have hands-on experience supporting products from leading network vendors (e.g., Cisco, Juniper, Aruba, Fortinet, etc.) and a strong understanding of associated technologies and protocols, excellent problem-solving skills, and exceptional customer service abilities.

Qualification

BE/B Tech in Electronics or Electronic and Telecommunications Possesses 4 to 9 years of experience in providing technical support with direct interactions with customers, troubleshooting, and deploying solutions within IP-MPLS networks of any scale. Industry certifications such as CCNA, CCNP, JNCIA, JNCIS-SP, or equivalent. Hands‑on experience in commissioning and performing deep diagnostics on products from renowned network vendors (e.g., Cisco, Juniper, Fortinet, Palo Alto, etc.). Familiarity with network monitoring and diagnostic tools (e.g., Wireshark, SolarWinds, SNMP tools). Good to have knowledge on OS Red HAT Linux, Solaris, vSphere-VMware. Basic knowledge of Docker Containers, Kubernetes and SDN Controllers Experience of working with ticketing systems (e.g. Salesforce, Oracle, JIRA). Excellent problem-solving and communication skills. Ability to work independently and manage multiple priorities in a fast-paced environment.

Domain Knowledge

Routing Protocols - OSPF, ISIS, BGP, MP-BGP Labelling Protocols – LDP, SR, RSVP, BGP-LU Traffic Engineering VPN(MPLS-TP/IP) Technologies – L2VPN, L3VPN, E-VPN, L2VPN and L3VPN Interworking L2/Switching knowledge, Subnetting, VLANs, xSTP, VRRP Protection and Restoration Mechanism – FRR, Linear Protection, PW-R, LAG/MC-LAG Timing Synchronization Features such as IEEE 1588v2 PTP, SyncE Quality of Services

Please Note:

All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.