
Technical Support Engineer - English
Cex Webuy Entertainment
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Keywords
Job Description
- Provide telephone, email, remote and on-site technical support to CeX staff colleague
- Ensure emails/tickets are being handled/acknowledged in a timely manner in the Support team
- Administration of Microsoft Windows, Anti-Virus, Servers, Networks and more
- Diagnose and troubleshoot hardware and software issues
- Document troubleshooting procedures
- Assist in any other general tasks that may arise
- Implement fixes/workarounds
- Good understanding of Servers, Database, Active Directory, AWS / Google Cloud Platform
- Escalate cases to the relevant department when required
- Monitoring queue of escalated incidents
- Willing to work on call/overtime when required
- Conducting training as required/requested
- Maintain smooth running of shops from an IT standpoint
- Ensures to provide Quality service to the end user and maintain quality standards for the IT Services provided
- Make continual improvements to procedures and documentation
- Attend and participate in all departmental meetings/training initiatives
- Keeping up to date with the latest technologies
- Good Verbal/Written English Communication
- Reliable, Confident and Self-starter
- Resilient and able to face and resolve conflicts
- Experience in Supporting Overseas Customers
- Knowledge of TCP/IP and ADSL/SDSL Technologies
- Windows Server 2008/2012 Experience
- Knowledge of Enterprise Level Anti-Virus Products
- Active Directory Administration
- Basic Networking Skills
- Basic Linux Skills
- Willingness to work in rotational shifts
- MySQL Administration Experience
- Mac OS X Experience
- Nagios Experience
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
About The Company
Cex Webuy Entertainment
CeX was founded in London in 1992. We have stores in India, UK, Spain, Ireland, Australia, Portugal, Netherlands, Mexico, Poland and Canarias.We buy, sell and exchange a range of technology and entertainment products, including cell phones, video games, computers, digital electronics, TVs and monitors, and music CDs. We started CeX in 1992 and set out to make it possible for people to afford even the most exotic kit by trading in their old, unwanted computing stuff, games and gadgets. We have always aimed to be the place you can pick up second hand oldies-but-still-goodies at knock down prices too. At the same time we are determined to be a retailer that isn't guilty of destroying our environment by always selling new shiny stuff when cheaper second hand stuff, fully tested and backed by a full two year warranty and served by knowledgeable staff will do. We also don't want to be a retailer that colludes with software houses and hardware manufacturers to flog what they can't shift. We sell everything at the market price, if something doesn't sell, we reduce the price and if it sells too well, we increase the price. Simple market economics. CeX buy, sell and exchange a range of technology and entertainment products. You can also donate some or all of the value of the items you are selling to CeX to a range of charities.
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