SRE Ops - System Engineer/ Senior System Engineer/Lead System Engineer
Tiger Analytics
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Job Description
- Glean Platform Administration: Monitor and maintain Glean data connectors, proactively identify and troubleshoot connection failures, and collaborate with application owners to ensure steady data ingestion.
- Service Request Management: Address user support tickets, including onboarding, troubleshooting search results, resolving document permission discrepancies, and performing regular credential rotations.
- Agent Governance & Support: Assist in onboarding and governing search agents created by internal users and isolate technical issues between Glean and source applications.
- Infrastructure Triage: Analyze and resolve system incidents occurring across application boundaries and Google Cloud Platform (GCP) infrastructure.
- Reporting & Analytics: Design monitoring dashboards and generate performance metrics to support monthly business reviews.
Technical Skills & Qualifications
- Experience: 2 to 10 years of experience in systems administration, application support, or a similar technical operations role.
- ITIL Framework: Practical knowledge of ITIL processes, specifically Incident, Problem, and Change Management.
- APIs & Authentication: Experience testing APIs using tools like Postman or curl, along with a working understanding of OAuth authorization flows.
- Security Monitoring: Experience monitoring log streams, preferably utilizing Microsoft Sentinel or a comparable SIEM platform.
- Cloud Infrastructure: Hands-on experience with Google Cloud Platform (GCP) is preferred.
- Problem-Solving: Analytical skills to isolate and troubleshoot integration issues across complex, multi-application environments.
About The Company
Tiger Analytics
Tiger Analytics is a global leader in AI and Analytics, helping Fortune 1000 companies solve their toughest challenges. We offer fullstack AI and analytics services & solutions to empower businesses to achieve real outcomes and value at scale. We are on a mission to push the boundaries of what AI and analytics can do to help enterprises navigate uncertainty and move forward decisively. Our purpose is to provide certainty to shape a better tomorrow. Our team of 4000+ technologists and consultants are based in the US, Canada, the UK, India, Singapore, and Australia, working closely with clients across CPG, Retail, Insurance, BFS, Manufacturing, Life Sciences, and Healthcare. We are Great Place to Work-Certified™ and have been recognized by analyst firms such as Forrester, Gartner, Everest, ISG, HFS, and others. Ranked among the ‘Best’ and ‘Fastest Growing’ analytics firms lists by Inc., Financial Times, Economic Times and Analytics India Magazine. In India, our offices are located in Chennai, Hyderabad and Bangalore.
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