ServiceNow HRSD
Tata Consultancy Services
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Job Description
Role - ServiceNow HRSD
Location - Mumbai
Experience - 4 TO 10 Years
Role Summary
The Business Process Consultant – ServiceNow HRSD is a functional and process expert responsible for helping customers transform and optimize HR service delivery using the ServiceNow HRSD platform. This role works closely with HR stakeholders, IT teams, and ServiceNow delivery teams to translate business requirements into scalable, best‑practice HRSD solutions that drive employee experience, efficiency, and compliance.
• Act as the HRSD process expert during customer engagements, guiding organizations through HR service transformation initiatives
• Conduct process discovery, gap analysis, and future‑state design workshops with HR, IT, and business stakeholders
• Define and optimize HR service delivery processes, including:
- HR Case Management
- Employee Service Center
- Knowledge Management
- Lifecycle Events (Onboarding, Transfers, Offboarding)
About The Company
Tata Consultancy Services
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 56 years. Our consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through our unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 601,000 of the world’s best-trained consultants in 55 countries. *Caution against fraudulent job offers*: TCS doesn't charge any fee throughout the recruitment process. Refer here: on.tcs.com/3i9X5BU
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