Overview

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation At Cvent, we're committed to continuous learning and adaptation—AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.

The Cvent implementation team is responsible for configuring and deploying Cvent software for new and existing clients. The team's primary goal is to provide expert guidance and technical execution to ensure the client successfully deploys, adopts, and receives value from their Cvent products.

The team's work is a mix of project management, technical configuration, and client-facing consultation.

• Provide high level of consultation to customers on applying Cvent technology to meet their meeting and event management program goals
• Manage simple to complex implementation projects to include project management, keeping project on track, and escalation of barriers to project success
• Analyze current process and map future process to Cvent technology solutions
• Serve as product specialist - highly knowledgeable about all Cvent products with the ability to demonstrate, consult, configure, test, train and deploy solutions
• Provide best practices and apply industry knowledge
• Cultivate and maintain excellent peer or advisory relationship with key customer contacts in positions that can significantly impact adoption
• Oversee and/or configure customer accounts including testing and refining, managing the contributions of other team members
• Coordinate and conduct user training virtually
• Interface with Product Development team to define and convey customer requests for new system features
• Partner with Sales and Account Management teams to support sales activities where implementation expertise is a focus
• Ensure customer objectives and requirements are conveyed during implementation projects
• Track time and profitability of implementation projects, provide recommendations on streamlining or automation
• Serve as a mentor to new team members
• On occasion, present internally within the company as a SME on implementation-related topics
• Participate and lead conversations during team meetings
• Participate in team committees and at times serve in a leadership capacity
• 10+ Years external work experience in project or customer management role, preferably in the corporate meetings industry, software or other high-tech industry or minimum of 4 years Cvent experience
• Bachelor's degree or equivalent applicable experience
• Experience in implementing technology or automation preferably as a member of an organization responsible for management of meetings
• Excellent written and verbal communication skills and a positive demeanor
• Strong, confident, and outgoing presence and solid presentation skills
• Highly articulate and detail-oriented; able to simplify complex concepts for greater understanding
• Work well under pressure and maintain professionalism even in demanding circumstances
• Ability to comprehend and diagram intermediate process flows and identify opportunities to streamline and improve efficiency
• Experience in productivity tools such as Excel, Word, PowerPoint and Visio/Draw.io
• Demonstrable aptitude for learning and applying new technologies and applying general and industry specific business knowledge in a fast paced, analytical and team-oriented environment
• Eagerness to perform a range of activities as they pertain to client on-boarding and support
• Proficiency in time management, possessing the ability to manage multiple projects, responsibilities and competing priorities in a fast-paced environment
• Ability to work independently with strong organization skills, discipline, and persistence
• Ability to suggest solutions to address problems rather than presenting issues to management