Program Manager - Implementation
LeadSquared
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Job Description
- Own the full project lifecycle contract signature to hypercare for CRM implementation projects
- Define project scope, WBS, milestones, resource plans, and risk registers in alignment with contract deliverables
- Drive weekly/monthly governance reviews with clients, integrators, and internal cross-functional teams
- Manage dependencies across implementation, product, integrations, infra, and compliance workstreams
- Ensure on-time, on-scope go-lives with validated client sign-offs
- Serve as primary relationship owner with senior client stakeholders (CXO/VP/Director level), system integrators, and vendor partners
- Navigate complex procurement cycles, change management, and stakeholder alignment within large organisations
- Represent LeadSquared in steering committee meetings, MIS reviews, and vendor coordination meetings
- Maintain a live risk and issue log; drive mitigation actions with clear owners and timelines
- Ensure project documentation, change requests, and SLA adherence meet contractual and audit requirements
- Co-ordinate with legal, finance, and compliance teams for invoicing milestones, contract amendments, and GFR/tender compliance
- Work with product, engineering, and customer success teams to prioritise client-specific CRM requirements
- Provide accurate project status, revenue recognition forecasts, and risk flags to leadership weekly
- Build and maintain project artefacts SOW trackers, RACI matrices, Gantt charts, MOM registers, escalation logs
- Mentor junior project coordinators and contribute to internal delivery playbooks
- Reporting Department: Delivery / Program Management
- Industry: CRM / SaaS; preferred verticals Ed-tech, Health-tech, Financial Services
- Role: Project / Program Manager CRM or enterprise SaaS implementation
- Years of experience: 7+ years overall; 3-4 years minimum on CRM/enterprise SaaS implementation projects
- Client Stakeholder Management (Expert CXO/Director-level engagement)
- Programme Planning & WBS (Expert MS Project / Smartsheet / Jira)
- Risk & Issue Management (Advanced proactive, structured escalation)
- Contract & SLA Compliance (Advanced milestone billing, change control)
- Cross-functional Coordination (Advanced product, tech, legal, finance)
- Reporting & MIS (Advanced SteerCo decks, exec dashboards)
- Team Leadership / Mentoring (Intermediate)
- Enterprise procurement and contracting processes (RFP/RFQ, SOW management, change control)
- CRM platform implementation LeadSquared, Salesforce, HubSpot, or equivalent
- Data security standards, cloud compliance, and enterprise IT governance frameworks (Nice to Have)
- CRM integrations involving marketing automation, telephony, ERP, and third-party APIs (Nice to Have)
- Proficiency with MS Project, Jira, or equivalent PM tools
- Strong documentation hygiene (SOW trackers, RACI, Gantt, MOM registers)
- SteerCo deck preparation and executive-level reporting
- Change request and SLA compliance management
- Physical: Willingness to travel to client sites across Maharashtra or nationally as needed
- Other: Stable presence in Mumbai; ability to code-switch between executive stakeholder engagement and hands-on engineering coordination
- Travel: Yes client sites across Maharashtra and nationally as needed
- Vehicle: Car lease benefit available for eligible bands
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
About The Company
LeadSquared
LeadSquared is a new-age SaaS CRM platform that provides end-to-end sales, marketing, and onboarding automation solutions. The company specializes in solving sales challenges for high lead-volume, high-velocity businesses that have multiple sales channels and teams. Currently, LeadSquared is helping 2000+ enterprises across 40 countries enhance their sales efficiency. Known for its verticalized, industry-centric solutions, LeadSquared serves EdTech, Education, Healthcare, BFSI, Real Estate, Automotive, and Hospitality industries. The company is headquartered in Bengaluru with a local presence in New Jersey, Philippines, South Africa, Australia, and Indonesia.
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