Senior Customer Success Manager
SimpliLearn
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Job Description
Location: Bangalore
Responsibilities
- Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction.
- Develop, prepare, and nurture customers for Account growth.
- Handhold clients from the sales closure stage to onboarding, training, governance, reporting and providing continued support.
- Work to identify and/or develop upsell opportunities.
- Advocate customer needs/issues cross-departmentally.
- Program manage account escalations.
- Collaborating with Sales, Product Management and Solutioning.
- Create reports, notes, presentations for business review discussions.
- 2+ yrs of prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
- Total experience: 4+ years
- Experience in Training and Education will be preferred.
- Prior experience in SaaS is desirable.
- Experience in handling Strategic Enterprise clients in the US market will be desirable.
- MBA/Masters is desirable.
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