Customer Success Manager
Denave
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Job Description
- The candidate will be required to work with project planning team to develop deployment/training schedules. He will be nurtured to lead as the Subject Matter Expert (SME) on the technology platforms such as CRM, HRMS, to name a few.
Experience Essential
- Product implementation industries, responsible for project scoping, delivery, and overall client satisfaction
Job Responsibilities
- Take initiatives and be proactive to identify and improve the customer engagement process.
- Review customer complaints/support issues and concerns, seek effective resolutions from Product Support teams, and seek to improve all aspects of the customer experience with the company.
- Responsible for customer satisfaction, supported by CSAT/NPS metrics, resulting in account retention, renewals, and upsell.
- Build relationships with assigned customers, set expectations prior to project kick-off, address all technology deployment-related issues, and continually delight them with a positive, customer-centric attitude.
About The Company
Denave
We are revenue AI-X-lerators. Tailored demand generation outreach methodologies, AI, automation, smart leverages, and unparalleled customer experience form the core of everything we do. We are focused on productivity, efficiency, maximised conversions, and the best possible ROI for our clients. Founded in 1999, we've pivoted to become a leading AI-powered revenue acceleration solutions provider, helping enterprises unlock measurable growth. Our award-winning approach leverages GenAI methodologies and omnichannel services to empower GTM & revenue teams. We use predictive and assistive AI to: •Uncover deep buyer insights •Personalize outreach at scale •Fast-track sales cycles •Unlock new revenue streams Here's what sets us apart: •Deep Market Expertise: We offer tailored solutions to IT, Telecom, and SaaS industries. •Global Reach: Our 4,000+ strong workforce with reach across 5 continents, 50+ countries, and 500+ cities helps drive a global yet local outreach strategy. •Proven Track Record: We've influenced over $7 billion in client revenue globally. •Award-Winning Culture: We've been Great Place to Work-certified four times and are among the GPTW Top 100 Best Workplaces for Women, recognized for innovation and talent development. Ready to reimagine your sales engine? We are always ready to chat. Visit www.denave.com to learn how we can accelerate your business growth.
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